Jeff Jensen
IT Project Manager
Jordan,MN
Summary
Dynamic and results-driven professional with over 10 years of comprehensive experience leading complex technology projects from inception to completion to achieve company-wide objectives.
Proven ability to streamline operations, enhance system integration, and drive strategic IT initiatives through effective project management, technology implementation, and cross-functional collaboration. Skilled in program management, cost control, resource allocation, and risk management. Adept at mentoring teams, fostering customer and vendor relationships, and negotiating stakeholder agreements. Trained in PMI-PMP, ITSM, and ITIL 4 with deep expertise in Agile, Waterfall, and Hybrid methodologies to ensure project delivery on time, within budget, and beyond stakeholder expectations.
Overview
36
36
years of professional experience
Work History
Principal Network Project Manager
Optum / UnitedHealth Group
06.2015 - 05.2023
- Lead all Optum IT infrastructure teams for large scale "Blue Chip" project initiatives such as:
- Product Lifecycle Management (PLM)
- Multi-Site Hardware/Software Upgrades & New Installations
- Coordinate all aspects of internal, external, onsite, and offsite engineering and vendor resources.
- Document/Report/Present detailed project status to senior leadership throughout the project.
Service Level Owner
Optum / UnitedHealth Group
06.2015 - 05.2023
- Oversee all networking solutions for existing and new small clinical facilities (1000+ locations)
- Manage Distributed Antenna System (DAS) solutions for enhancing cellular coverage in large corporate facilities, medium administration offices and clinics.
- Managed networking budgets for new clinical acquisitions, existing networking infrastructure maintenance and licensing renewals, network performance monitoring and bandwidth utilization.
Real Estate IT Project Manager
Optum / UnitedHealth Group
06.2015 - 05.2023
- Manage vendors/providers, technical staff, and site personnel to ensure successful completion according to project logistics, timelines, and objectives.
- Coordinate onsite vendors, local utilities, and local site personnel for successful "Go-Live" targets on multiple site rollouts.
- Collaborate with IT groups for multi-site network infrastructure upgrades (PLM) or new acquisition migrations.
- Facilitated briefings and project reporting to senior leadership throughout the program.
IT Project Manager
Harbinger (Contracted to UnitedHealth Group)
08.2013 - 06.2015
- Manage vendors/providers, technical staff, and site personnel to ensure successful completion according to project logistics, timeline, and objectives.
- Identify and engage internal and external resources for LAN/WAN Network Refresh Project site parameters and act as "Single Point of Contact" to coordinate communication and deliverables between all project resources.
- Lead efforts to document and resolve technical issues encountered during implementation phase of the projects.
Lead Network Engineer
Insight Global (Contingent HP Employee)
11.2011 - 08.2013
- Provide network architecture design and implementation documentation.
- Lead engineer for Midwest and Western Regional American Airlines sites.
- Provide Level 3 support for site implementations.
- Oversee and direct a team of engineers on network design and deployment.
Senior VoIP and Data Network Engineer
DMK Solutions
08.2004 - 11.2011
- Install, maintain, and provide support for VoIP applications, SIP based servers and gateways, routed networks, switches, firewalls, wireless controllers, and access points.
- Dispatched nationwide directly from 3Com Corporation for VoIP, SIP and LAN/WAN troubleshooting and repair.
- Perform onsite network assessments for VoIP, SIP and wireless deployments and provide detailed recommendations for customer review prior to implementation.
- Lead pre-sales VoIP, SIP, wireless and routed network planning, and implementation.
- Provide post-sales Level 3 support on VoIP, SIP, LAN/WAN and routed networks.
- Managed local pilot studies on 3Com remote installation and support programs.
- Conduct administrator and end-user training.
VoIP Systems Engineer
Twin Cities CommWorks Inc.
09.2002 - 08.2004
- Installed and maintained VoIP/SIP equipment, T-1/T-3/DS-3/MPLS interfaces and routers, network firewalls and switches, call center applications, CTI/IVR based equipment and Wi-Fi devices.
- Provided Level 3 support for resolving customer problems and translating customer requirements into system design and configurations.
- Prepared and presented installation and deployment strategy of VoIP and SIP communication applications at customer pre-sales and planning meetings.
- Conducted onsite training classes for end-users and administrators.
Technical Operations Manager
USA Telecom Inc.
04.2000 - 09.2002
- Managed the installation and maintenance of VoIP and SIP based communication equipment, routers, and network switches.
- Successfully handled remote and onsite technical support.
- Conducted pre-planning meetings at customer locations to properly engineer successful deployments.
- Expedited communication between outside service providers and installation personnel.
- Consulted with clients to determine their needs and priorities.
- Managed daily functions of the Operations department.
Data/Voice Information Services Project Manager
Rollouts Inc.
08.1998 - 04.2000
- Planned activities of designated projects to ensure that objectives were accomplished within prescribed time frame and budget parameters.
- Administered project surveys to determine proper personnel skill set and evaluate necessary funding.
- Established work plan and staffing for each phase of project and arranged for recruitment and assignment of project personnel.
- Conferred with project staff to outline work plan and to assign duties, responsibilities, and scope of work.
- Directed activities of project personnel to ensure project progressed on schedule and within prescribed project budget.
- Identified, interviewed, and hired personnel within the parameters of a specific skill set.
- Conferred with project personnel to provide technical advice and to resolve problems.
- Coordinated activities concerned with technical developments, scheduling and resolving engineering design and test problems.
- Excellent track record of project profitability.
- Prepared and presented status reports at project update meetings.
Telephony / Data Service and Installation
Self-Employed Contractor
06.1987 - 08.1998
Education
Post Sales LAN Expert -
Pre-Sales Wireless Expert -
Advanced NBX Expert -
VCX/UMS Expert -
NBX Expert -
Meridian Advanced Installation/ Maintenance -
Skills
- Cisco IOS
- HP/3Com EOS
- ServiceNow
- GitHub
- Linux VxWorks
- EtherPeek Network Analysis
- Wireshark
- Microsoft Windows
- MS Office
- Citrix Server/Client
- Exchange
- Epic Call Center 5
- Cisco Enterprise
- HP/H3C Enterprise
- Meraki
- Multi-Vendor DAS (Distributed Antenna System) Platforms
- Lantronix
- 3Com VCX/NBX
- AudioCodes
- Nortel
- Tipping Point IPS
- EasyRun
- Polycom
- Adtran
- Change Management
- Team Development
- Technology Implementation
- Project Team Coordination
- Project Management
- Work Planning and Prioritization
- Scrum Methodology
- Scope Development
- Deliverable Tracking
- Project Planning
- Project Tracking
- Project Development
- Stakeholder Negotiations
- Stakeholder Relations
- Scope Implementation
- Documentation and Reporting
- Documentation Management
- Status Reporting
Affiliations
- Living Word Christian Center (LWCC)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Principal Network Project Manager
Optum / UnitedHealth Group
06.2015 - 05.2023
Service Level Owner
Optum / UnitedHealth Group
06.2015 - 05.2023
Real Estate IT Project Manager
Optum / UnitedHealth Group
06.2015 - 05.2023
IT Project Manager
Harbinger (Contracted to UnitedHealth Group)
08.2013 - 06.2015
Lead Network Engineer
Insight Global (Contingent HP Employee)
11.2011 - 08.2013
Senior VoIP and Data Network Engineer
DMK Solutions
08.2004 - 11.2011
VoIP Systems Engineer
Twin Cities CommWorks Inc.
09.2002 - 08.2004
Technical Operations Manager
USA Telecom Inc.
04.2000 - 09.2002
Data/Voice Information Services Project Manager
Rollouts Inc.
08.1998 - 04.2000
Telephony / Data Service and Installation
Self-Employed Contractor
06.1987 - 08.1998
Post Sales LAN Expert -
Pre-Sales Wireless Expert -
Advanced NBX Expert -
VCX/UMS Expert -
NBX Expert -
Meridian Advanced Installation/ Maintenance -
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