Jeff Jones
Springfield
Summary
Business Process and Technology Solutions Leader with 29+ years of experience designing, implementing, and supporting Enterprise Content Management (ECM), workflow automation, and business process solutions within the healthcare insurance industry. Over 22 years of hands-on experience with Hyland OnBase, including Workflow, WorkView, Unity Forms, Unity Scripting, Document Composition, Document Import, Directory Import, XML Import, lifecycle management, system administration, solution design, troubleshooting, and production support. Proven ability to translate business requirements into scalable technical solutions, perform root cause analysis, resolve complex technical issues, and collaborate with cross-functional teams to deliver measurable business value.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Backend Software Developer II
PacificSource Health Plans
11.2003 - Current
- Design, develop, implement, administer, and support enterprise OnBase solutions supporting critical healthcare insurance business operations.
- Co-led the research, evaluation, selection, and implementation of Hyland OnBase as PacificSource's enterprise ECM platform.
- Member of the core team responsible for developing and supporting an OnBase environment consisting of 177 Lifecycles, more than 1,650 workflow queues, and 10 WorkView solutions.
- Enabled significant business process automation and workflow standardization initiatives across the organization.
- Served as a primary subject matter expert for enterprise content management and workflow automation solutions.
- Developed and configured OnBase solutions using Unity Scripting, Document Composition, and Unity Forms.
- Configured and supported document ingestion processes including Document Import, Directory Import, and XML Import.
- Designed, implemented, optimized, and supported OnBase Workflow and lifecycle solutions.
- Administered and maintained enterprise OnBase environments to ensure reliability, security, and performance.
- Conducted root cause analysis and resolved complex technical issues through structured troubleshooting and debugging.
- Performed testing and validation activities to support successful solution deployment and ongoing enhancements.
- Collaborated with business stakeholders, project teams, infrastructure teams, and vendors to deliver scalable technology solutions.
- Analyzed business requirements and translated them into technical workflow and automation solutions.
- Provided user support, helpdesk ticket resolution, training, and documentation.
- Attended multiple Hyland Tech Quest and CommunityLIVE conferences to maintain expertise in emerging platform capabilities and best practices.
Systems Analyst
Providence Health Plans (formerly SelectCare)
10.1996 - 11.2003
- Designed and developed document imaging applications supporting healthcare business operations.
- Administered and supported enterprise imaging and document management systems.
- Performed systems analysis, requirements gathering, troubleshooting, and application enhancements.
- Developed reporting and database integration solutions.
- Participated in a major modernization initiative that migrated a legacy FileNet WorkFlo client/server application to a web-based architecture utilizing ASP, Visual Basic 6.0, Crystal Reports, and SQL Server.
Education
Bachelor of Science - Computer Science
Linfield University
Associate of Science -
Lane Community College
Skills
- OnBase Workflow Development & Configuration
- OnBase WorkView Solutions
- Unity Forms Development
- Unity Scripting
- Document Composition
- Document Import
- Directory Import
- XML Import
- NET Development
- Enterprise Content Management (ECM)
- Workflow Automation & Lifecycle Management
- Business Process Optimization
- Requirements Analysis & Solution Design
- Root Cause Analysis & Technical Troubleshooting
- User Support
- Training & Change Management
- Cross-Functional Collaboration & Stakeholder Engagement
Certification
- Hyland Certified OnBase Workflow Administrator Associate, 01/01/26
- OnBase WorkView Administrator Associate Training, In Progress
Core Areas Of Expertise
- OnBase Workflow Development & Configuration
- OnBase WorkView Solutions
- Unity Forms Development
- Unity Scripting
- Document Composition
- Document Import, Directory Import & XML Import
- .NET Development
- Enterprise Content Management (ECM)
- Workflow Automation & Lifecycle Management
- Business Process Optimization
- Requirements Analysis & Solution Design
- Root Cause Analysis & Technical Troubleshooting
- User Support, Training & Change Management
- Cross-Functional Collaboration & Stakeholder Engagement
Timeline
Backend Software Developer II
PacificSource Health Plans
11.2003 - Current
Systems Analyst
Providence Health Plans (formerly SelectCare)
10.1996 - 11.2003
Bachelor of Science - Computer Science
Linfield University
Associate of Science -
Lane Community College