Jeff Jones JR.
Holiday,FL
Summary
Achieved improved team performance through effective leadership and motivation strategies. Fostered a culture of encouragement that empowered team members to excel. Strengthened client relationships through respectful and impactful communication. Streamlined data entry and logistics processes using advanced Microsoft proficiency. Resolved customer inquiries promptly, enhancing overall service quality during inbound calls.
Overview
10
10
years of professional experience
Work History
Independent contractor
Self-employeed
01.2025 - Current
- Delivery manager
- Coordinated multiple projects simultaneously, optimizing resource allocation and workflow efficiency.
- Managed project timelines and deliverables, ensuring client satisfaction and adherence to deadlines.
- Developed tailored solutions for clients, enhancing service offerings and customer engagement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Observed packing operations to verify conformance to specifications.
Senior Project Manager
One Call Away Services
Tampa, FL
07.2022 - 12.2024
- Required to have an advanced ability to solve problems quickly and efficiently.
- The job of manager was to come into the shop at 6am.
- Business open for business at 8am dedication was a key motivator for the company.
- I had to review emails from clients and companies requesting information about hiring us for our services.
- Meanwhile getting the fleet ready and loaded for the mobile crew to come in and be prepared for their shift.
- Oversee all operations on-site and ensure quality was being delivered as our company had promised.
- Travel between 2 states
- Led cross-functional teams to deliver complex projects within scope and budget.
- Developed project plans, timelines, and resource allocation strategies to optimize efficiency.
- Implemented risk management processes to identify potential issues and mitigate impacts.
- Mentored junior project managers, fostering skills in project execution and team leadership.
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Communicated project plans and progress to key stakeholders and project contributors.
- Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
Store Manager
Gamestop
Mulberry, FL
09.2020 - 06.2022
- I was the opening manager at Gamestop.
- The responsibilities of my job title was to get to the store 1 hour prior to opening at 10 am to count the safe open the safe and even till the drawers.
- I had to read the nightly reports of the closing manager to make sure the deposits matched and no shrink was occurring.
- After all the money was counted and entered into the system, I would have to log into workday and read the district manager emails and company work letter of the goals for each district over the week.
- Then open the store for production meanwhile preparing the paperwork and incoming online orders to fill and ship.
- Led daily operations to ensure efficient inventory management and optimal store performance.
- Developed and implemented training programs to enhance staff skills and improve customer service.
- Analyzed sales trends to adjust merchandising strategies and maximize profitability.
- Mentored team members in achieving individual and team sales targets consistently.
- Collaborated with corporate leadership on strategic initiatives to drive store growth and development.
- Managed employee schedules to optimize labor costs while maintaining service standards.
Customer Service Rep
Garden City Group
Dublin, OH
04.2016 - 08.2020
- Answer more than 50 calls daily.
- Handle complex cases for BP OIL SPILL CRISIS. And others in center and WFH
- The ability to de-escalate irate clients in life-changing situations.
- Provide resolution to problems as quickly as possible.
- Communicate with team during and after meeting and implement changes and advice given to help clients better.
- Close cases quickly and efficiently with care.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Streamlined service processes, enhancing efficiency and customer satisfaction levels.
- Mentored junior representatives, fostering a collaborative team environment and knowledge sharing.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Diploma - undefined
Groveport Madison High School
Groveport, OHCertificate of Completion - Marketing
Eastland Career Center
Groveport, OHAssociate of Science - Sports Studies
International Sports Science Association
OnlineSkills
Financial reporting
Client relations
Operations oversight
Problem resolution
Team communication
Quality assurance
Risk management
Vendor coordination
Time management
Scheduling logistics
Performance tracking
Crisis management
Training development
Customer service
Workload management
Inventory management
Financial reporting
Activities
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Timeline
Independent contractor
Self-employeed
01.2025 - Current
Senior Project Manager
One Call Away Services
07.2022 - 12.2024
Store Manager
Gamestop
09.2020 - 06.2022
Customer Service Rep
Garden City Group
04.2016 - 08.2020
Diploma - undefined
Groveport Madison High School
Certificate of Completion - Marketing
Eastland Career Center
Associate of Science - Sports Studies
International Sports Science Association