Jeff Kekombe
Irving,United States
Summary
Versatile data analyst with a strong technical support background. Proficient in statistical analysis, data visualization, and troubleshooting data-related issues. Skilled in Python, SQL, and adept at providing technical assistance to ensure data integrity and optimal system performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Systems Analyst
Fotona
05.2021 - Current
- Present insights, trends, and possible recommendations by using visual elements supporting the relevant points of the analysis in order to ease Stakeholder understanding
- Used power Bi to create and track future trends .
- Support the reporting infrastructure within the Department including automation efforts to streamline regular reporting, creating efficiencies
- May perform other job duties as directed by Employee's Leaders
Tech Support Tier 2
Fotona
02.2021 - 01.2022
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Monitored systems in operation and quickly troubleshot errors.
- Connected to computer of client using remote link to install programs and applications.
Cloud Support Engineer
Amazon
03.2018 - 01.2020
- Used metrics to monitor application and infrastructure performance.
- Worked with teams of talented software engineers to define, build and maintain cloud infrastructure.
- Worked with cloud architect to generate assessments and develop and implement actionable recommendations based on results and reviews.
- Understood client needs and objectives by conducting proactive customer and data analysis.
Business Analyst
Kekst And Company
01.2017 - 01.2018
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
Education
Bachelor Of Applied Science In Information Technology - Technology Education
Western Governors University
Salt Lake City, UTSkills
- Windows OS support experience
- Knowledgeable about Business of ITIL
- Application Support
- System Analysis
- Microsoft Power Bi
- SQL
Certification
- CompTIA Security+
- CompTIA network
- Comptia AWS
- Business of ITIL
Languages
English
Full Professional
Timeline
Systems Analyst
Fotona
05.2021 - Current
Tech Support Tier 2
Fotona
02.2021 - 01.2022
Cloud Support Engineer
Amazon
03.2018 - 01.2020
Business Analyst
Kekst And Company
01.2017 - 01.2018
Bachelor Of Applied Science In Information Technology - Technology Education
Western Governors University