Jeff Kolter
Caddo MIlls,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
Work History
Insurance Claims Specialist
Self Employed
Wylie, TX
10.2021 - Current
- Investigated auto mechanical damages, gathering information from diverse sources and delivering comprehensive reports for extended warranty companies.
- Photographed and documented repair shops findings and recommendations.
- Filled out Warranty companies reports and uploaded photos and documentation.
- Addressed average of 25 inspections each week
Service Manager
EurAuto Shop
Plano, TX
05.2020 - 10.2021
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Followed up with customers during and after installations to verify satisfaction.
- Developed written plans and obtained customer consent to proceed.
- Maintained effective customer service by responding to service requests quickly to increase overall sales by 80 %.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Worked with warranty companies and insurance comp on repair claims.
Service Manager
Autobahn Service Center
Plano, TX
05.2015 - 05.2020
- Met with customers to discuss service needs and offer available solutions.
- Followed up with customers during and after installations to verify satisfaction.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Developed written plans and obtained customer consent to proceed.
- Maintained effective customer service by responding to service requests quickly to increase overall sales by 80 %.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Worked with customers to educate and inform on their Automotive service needs .
- Effectively closing over 75% of needed repairs
- Worked with warranty companies and insurance companies on repair claims.
- Ordered all parts as needed for each repair
Service Manager
Eurosport Automotive
Plano , TX
03.1999 - 05.2015
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Followed up with customers during and after installations to verify satisfaction.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Warranty companies and Insurance companies on repair claims
Education
Automotive Technology
University of Hawaii - West Oahu
Kapolei, HI03.1983
High School Diploma -
Plano Sr High School
Plano, TX05.1982
Skills
- Customer Service Management
- Scheduling
- Sales
- Repair
- Parts procedures
- Profit Margins
- Software knowledge, Ro Writer, Techmetrics, Alldata , Identifix
- Hunter Alignment certification
- Repair Cost Estimation
- Customer Relations
- Service Schedule Coordination
- Copper Soldering
- Visual Inspections
- Schematics Interpretation
- Reporting skills
- Excellent administrative abilities
- Attention to Detail
Additional Information
Honorable discharge Us Army
OH 58 Helicopter mechanic
1982 to 1989
Timeline
Insurance Claims Specialist
Self Employed
10.2021 - Current
Service Manager
EurAuto Shop
05.2020 - 10.2021
Service Manager
Autobahn Service Center
05.2015 - 05.2020
Service Manager
Eurosport Automotive
03.1999 - 05.2015
Automotive Technology
University of Hawaii - West Oahu
High School Diploma -
Plano Sr High School
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