Nicole Lyn Damm

I currently work as a claim specialist for State Farm. Working with a reserve team to assist Stewards while they are out of office.

• Reviewed and maintained accurate claim files, ensuring all necessary documentation was in place for future reference.
• Maintained compliance with industry regulations by staying up-to-date on changes in policies and procedures, ensuring proper handling of sensitive information.
• Enhanced customer satisfaction with prompt and accurate claim resolutions, resulting in positive feedback and increased client retention.
• Collaborated closely with adjusters to ensure accurate, fair, and timely claims settlements for all involved parties.
• Managed high-volume caseloads effectively, prioritizing urgent cases while maintaining attention to detail for all claims.
• Streamlined the claims process by developing standardized document templates, improving overall efficiency and consistency.

• Monitored office supplies and made arrangements for restocking of low-stock items.
• Created and maintained detailed records of all office activities.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
• Maintained filing system and organized customer documents for easy retrieval of information.
• Assisted with onboarding of new employees.
• Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
• Processed incoming and outgoing mail and packages according to established procedures.
• Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.

• Developed and delivered engaging sales presentations to convey product benefits.
• Developed, maintained and utilized diverse client base.
• Negotiated prices, terms of sales and service agreements.
• Maintained current knowledge of evolving changes in marketplace.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

• Performed regular maintenance on production equipment to verify functionality and performance.
• Recognized and reported defective material and equipment to shift supervisor.
• Followed safety protocols to maintain safe working environment.
• Followed outlined specifications to implement assembly plans.
• Assembled parts correctly according to specifications, reducing quality issues.
• Completed tasks on time to meet quality and safety standards.

• Unpacked and repacked items in different quantities and configurations for shipment.
• Followed verbal and written instructions to properly move and ship products.
• Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
• Used hand-held scanners and physical logs to accurately track item movements.
• Communicated regularly with supervisors to provide information on delays and issues with shipments.
• Verified quantity and description of materials received by checking merchandise against packing list.
• Loaded and unloaded materials onto and off of trucks for fast shipment.
• Proved successful working within tight deadlines and a fast-paced environment.

• Created and implemented sales strategies to successfully meet company targets.
• Provided first-rate service to all customers and potential customers.
• Demonstrated product features, answered questions and persuasively overcame objections.

• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Answered phone calls to take orders, give information and document reservations.
• Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
• Used cash registers and credit card machines to cash out customers.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Backed up servers by checking on tables and retrieving items for guests.
• Completed daily side work and opening and closing duties without fail.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

• Resolved customer disputes to maintain positive relationships and increase customer base.
• Placed sales calls and handled sales for incoming customer calls.
• Responded quickly to customer inquiries, answering questions and offering insight into products.
• Addressed guest complaints and resolved issues to promote satisfaction.
• Determined clients' needs and helped select appropriate rentals fulfilling requirements.
• Kept up-to-date rental records and customer information in company systems to track client interests and preferences.