Mario Contreras
Duarte,CA
Summary
Motivated and detail-oriented individual with a proven track record of exceeding sales targets and client retention. I am seeking a position in a dynamic environment where I can leverage my exceptional interpersonal service skills and product knowledge to drive revenue growth and enhance the customer experience.
Overview
8
8
years of professional experience
Work History
Appliance Sales Specialist
Pacific Sales Kitchen & Home
San Dimas
08.2022 - Current
- Created relationships with customers to identify customer needs and recommend appropriate solutions.
- Applied product knowledge and industry knowledge to each customer interaction.
- Followed up with customers, designers, vendors and contractors to confirm delivery, installation and answer questions
- Maintained book of business and relationships with general contractors, plumbers, interior designers, and other trade professionals
- Applied understanding of design and construction to ensure customer orders are correct to specification
- Attended vendor offered product training to remain current and updated on products, industry trends, etc., to better satisfy customers and support fellow sales team members
Kitchen and Bath Specialist
Pacific Sales Kitchen & Home
Brea
03.2020 - 08.2022
- Applied product knowledge and industry knowledge to confidently provide a high level of service and expertise with every customer interaction.
- Followed up with customers, designers and/or contractors to answer questions, including vendor communication regarding technical specifics and information
- Complete basic measurement techniques and utilize knowledge and understanding of complex Kitchen and Bath fixtures and product, design and construction.
- Contacted manufacturers and freight companies for tracking and purchase order status’
Apple Computing Specialist
Best Buy
Glendora, CA
08.2016 - 03.2020
- Delivered expected world class experience desired when shopping for Apple products
- Created long-lasting relationships with customers to best recommend correct solutions for computing, mobile, and services
- Taught and coached employees in sales strategies, product knowledge, and company growth plan
- Balanced the needs of multiple customers simultaneously in a fast-paced environment
Sales Consultant
Sprint
Pasadena, CA
02.2016 - 08.2016
- Built customer relationships by actively listening to needs and recommending products and services appropriately
- Communicated information to customers about product quality, service plans, and support plans
Education
Bachelor of Science - Finance & Real Estate
California State Polytechnic University, Pomona
Pomona, CA05-2019
Skills
- Display Maintenance
- Loyalty Program Promotion
- Cross-Selling Abilities
- Consultative Sales
- Competitor Analysis
- Product Demonstration
- Product Knowledge
- Retail Merchandising
- Building Customer Loyalty
- Sales and Promotions
- Meeting Sales Goals
- Microsoft Office Suite: Word, Excel, PowerPoint, Access, & Outlook
- iWork: Pages, Keynote, Numbers, Notes
- Google Drive: Docs, Sheets, Slides, & Forms
- Windows, Mac, and Google operating system proficiency
- Fluent in Spanish
Accomplishments
- Million Dollar Sales Club 2018 & 2019 -Recipient
Timeline
Appliance Sales Specialist
Pacific Sales Kitchen & Home
08.2022 - Current
Kitchen and Bath Specialist
Pacific Sales Kitchen & Home
03.2020 - 08.2022
Apple Computing Specialist
Best Buy
08.2016 - 03.2020
Sales Consultant
Sprint
02.2016 - 08.2016
Bachelor of Science - Finance & Real Estate
California State Polytechnic University, Pomona
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