Dalon Aragon
Boynton Beach,FL
Summary
Adept at transforming customer interactions into sales, I leveraged my product knowledge expertise and exceptional interpersonal skills at Home Depot to exceed sales goals and foster repeat business. My tenure as a Cabinet Designer at ADU Remodeling further honed my ability to deliver high-quality, creative solutions, achieving a notable increase in client satisfaction and project success rates. I am an active listener with dynamic communication skill, ready to take on a new sales-oriented position where developed talents can be best utilized.
Overview
25
25
years of professional experience
Work History
Appliance Sales Specialist
Home Depot
02.1999 - Current
- Meticulously maintained the appliance showroom to provide an inviting and professional environment for clients.
- Provided exceptional after-sales service, leading to numerous repeat customers and referrals.
- Utilized store systems to check item availability in store inventory.
- Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
- Aided customers in locating and purchasing merchandise in store and on website to achieve sales goals.
- Relayed information regarding current store promotions, sales and special events to customers.
- Maintained product knowledge to assist and educate customers on options available.
- Explained benefits and features of warranty programs, resulting in consistent add-on sales
- Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
- Drove team revenue totals by bringing in top sales numbers.
- Addressed customer concerns promptly, demonstrating empathy while providing effective solutions that retained business relationships.
- Educated customers on appliance installation processes and maintenance techniques for optimal performance over time.
- Boosted sales by effectively showcasing appliance features and benefits to customers.
- Stayed up-to-date on emerging trends within the appliance industry by attending trade shows and conferences.
- Enhanced customer satisfaction with personalized product recommendations based on their specific needs.
- Collaborated closely with store management, contributing to strategic planning and goal-setting sessions.
- Handled high-pressure situations with professionalism including resolving dissatisfied customer complaints maintaining brand reputation.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Prior to becoming an appliance sales specialist, I started out my career with Home Depot on the night crew, unloading trucks, operated different types of machinery to complete tasks, and packed out merchandise on the sales floor.
- I then transferred over to the building and lumber department as a sales associate, helping to fill orders, and kept shelves stocked.
- Became a kitchen and bath Designer after transferring from the building and lumber department, and did that for about 16 years prior to going part-time and becoming the Appliance Sales Specialist I am today with the Home Depot.
Cabinet Designer
ADU Remodeling
11.2018 - 07.2024
- Maintained detailed records of each project''s status, including progress updates, revisions, approvals, and completed deliverables.
- Assisted clients in selecting appropriate materials, finishes, and hardware to complement their overall design aesthetic.
- Participated in ongoing professional development opportunities to enhance skills and stay current on industry best practices.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results for all clients.
- Developed strong relationships with vendors and suppliers, negotiating favorable pricing and delivery terms for materials.
- Optimized storage space within cabinets by utilizing innovative organizational solutions and accessories.
- Conducted thorough consultations with clients to identify their specific needs, preferences, and budget constraints before beginning the design process.
- Collaborated with sales teams to develop comprehensive proposals for clients, resulting in higher project success rates.
- Developed creative problem-solving skills to address unique challenges or limitations within a client''s space.
- Worked closely with manufacturing partners to resolve any production issues or delays promptly, minimizing potential impact on project timelines.
- Kept up-to-date on industry trends and emerging technologies to provide clients with cutting-edge designs and features.
- Presented final designs effectively through 3D renderings or physical samples that showcased the proposed cabinetry solutions.
- Reviewed blueprints and architectural drawings to ensure accurate measurements and placement of cabinets within a space.
- Collaborated with architects, contractors, and other design professionals to ensure cohesive integration of cabinet designs into the overall project concept.
- Provided exceptional customer service by addressing client concerns or questions promptly throughout the design process.
Education
High School Diploma -
Hebrew Academy
Miami, FL06.1997
Skills
- Goal-Oriented
- Product line knowledge
- Deal Closing
- Sales assistance
- Interpersonal and written communication
- Customer Needs Assessment
- Product Knowledge Expertise
- Display Maintenance
- Competitor Analysis
- Cross-selling abilities
- Market Trend Awareness
- Consultative Sales
- Teamwork and Collaboration
- Friendly and Helpful
- Customer Service
- Reliable and Responsible
- Attention to Detail
- Customer Assistance
- Strong Communication and Interpersonal Skills
- Problem-solving abilities
- Adaptable and Flexible
- Team Cooperation
- Excellent Communication
- Active Listening
- Creative Thinking
- Goal-Driven
Timeline
Cabinet Designer
ADU Remodeling
11.2018 - 07.2024
Appliance Sales Specialist
Home Depot
02.1999 - Current
High School Diploma -
Hebrew Academy