JEFFREY KRAMER
Goodyear,AZ
Summary
Results-driven Senior Systems Administrator with a strong history at MoxiWorks, focusing on IT security management and compliance excellence. Spearheaded initiatives that reduced support ticket resolution time by 70% while enhancing Microsoft Teams integration. Adept at coaching teams and driving operational efficiency across diverse environments.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Senior Systems Administrator
MoxiWorks
02.2021 - Current
- Led the strategic support and scaling of 'MoxiBalance' application infrastructure, enhancing the operational efficiency for a vast network of real estate broker owners, as measured by being added to national application marketplace for Re/Max. This increased total sellable market exponentially from Northern Illinois to entire USA.
- Assisted existing enterprise IT team with integrating Microsoft Teams voice integration. This included porting existing numbers over from old accounts to new accounts. This utilized knowledge of Microsoft SBC and licenses used as well as SIP gateway setup for several SIP phones used on prem.
- Spearheaded a comprehensive training program for the entire support staff on 'MoxiBalance' significantly elevating product knowledge and troubleshooting skills, as measured by a 70% reduction in support ticket resolution time.
- Initiated and directed a critical project aimed at accelerating developer tier bug correction processes, markedly improving the customer experience, as evidenced by a uplift in customer satisfaction scores, through close collaboration with the DevOps department on Windows and .NET systems enhancements.
- Worked directly with Compliance Manager to meet SOC 2 audit requirements and have initiated procedures to greatly improve performance for future audits.
- Administered Rippling MDM application to control enterprise assets across two continents and over 250 users. Added scripting to automate manual processes.
Systems Administrator
Remax Northern Illinois/Reeazily
02.2017 - 01.2021
- Responsible for 15 servers.
- Researched, proposed, and implemented a phone system replacement with Microsoft Teams. All aspects from desksets used, licensing management, routing and auto attendant configuration, and user training. Phone numbers ported over to Microsoft's SBC system, and connected via SIP gateway to Polycom VVX series phones.
- Participated in project to move IIS and SQL services/servers to Azure Cloud.
- Researched, proposed, and implemented Sophos XG virtual UTM appliance for cloud project.
- Trimmed overall monthly licensing costs by over $300 with Office 365.
- Researched, proposed, and implemented a security upgrade solution (Trend Micro Total Internet Security) for company.
- Handled domain transfers to company website as service for clients.
- Troubleshoot real estate listing errors for clients with site host.
- Supported clients on web application issues.
Senior Customer Service Support Engineer
Tekno Telecom LLC
01.2013 - 01.2017
- Responsible for 12 servers.
- Researched and implemented a central management server application to bring network systems up to date on all 1st and 3rd party security patches on a scheduled routine for a low overall cost.
- Researched and corrected a Backup Exec issue that was a long-term issue for business. Went from 0% backup success to 100% backup success and reduced backup time from 13 hours to 4 nightly.
- Responsible for learning support of product that reported on phone circuit activity.
- Responsible for support of customer service department as well as IT related issues at multiple customer locations.
- Researched, recommended, and implemented new Sophos Firewall to improve company throughput while under VPN load.
- Configured and utilized Microsoft SCCM server and Zoho Desktop Central for management of enterprise servers and endpoints. This resulted in organization compliance with patching requirements.
Network Engineer
Daco Incorporated
01.2002 - 01.2013
- Researched and implemented a Citrix Application Server to directly host IT assets out on a production floor and address some environmental challenges that plagued old deployment.
- Expanded functionality of internal printing services by implementing a hosted solution that reduced overall printing costs by over 20%. Project was completed on schedule and on budget.
- Responsible for maintenance and administration of network across all platforms, including AS/400, Exchange, Active Directory, SharePoint, Citrix Application Server, Symantec Backup Exec, Veeam Backup, Cisco VPN.
- Researched and implemented wireless infrastructure in a shop environment to facilitate bar code scanning control of material movements and job reporting. This resulted in an immediate impact of being able to measure baseline inventory control at around 60%. The company was moving towards 90% control in the current year.
- Enhanced telecommunications abilities companywide by overseeing a replacement of aging Avaya Merlin II system with Avaya IP Office hybrid system. Added IM abilities with Microsoft Lync Server 2010.
- Participated in Lean project to reduce cost of faxing throughout the business. Overall cost dropped by over 50%.
- Provided technical expertise on multiple projects that directly impacted daily operations of the business.
- Launched implementation project of ERP system at company.
- Coordinated inventory cycle count procedures and control of raw/finished goods.
- Researched and implemented complete bar-coding system from labels to scanners.
- Controlled project to bring Exchange in house and move off hosted solution.
- Researched, recommended, and installed Citrix Application Server to host needed programs in a precision manufacturing environment. Successfully addressed related environmental issues, such as heat, oil, wireless connectivity, corrupt profiles.
- Hired, trained, and mentored staff to support the needs of multiple IT projects.
Machinist
Daco Incorporated
01.1998 - 01.2002
- Developed procedures to double the amount of work from what was considered normal for one employee.
Education
B.S. - Telecommunications Management
DeVry University
Associate - Applied Science
Wabaunsee Community College
Skills
- Azure Stack and Microsoft Server
- O365 administration
- IT security management and compliance
- Technical support and coaching
- Active Directory management
- IIS configuration
- VMware and vSphere administration
- Citrix server management
- Firewall setup
- Microsoft Teams expertise
- Jira and Asana administration
Affiliations
- 4 Time Marathon Finisher
Certification
- Six Sigma Green Belt
Languages
English
Professional
References
References available upon request.
Timeline
Senior Systems Administrator
MoxiWorks
02.2021 - Current
Systems Administrator
Remax Northern Illinois/Reeazily
02.2017 - 01.2021
Senior Customer Service Support Engineer
Tekno Telecom LLC
01.2013 - 01.2017
Network Engineer
Daco Incorporated
01.2002 - 01.2013
Machinist
Daco Incorporated
01.1998 - 01.2002
B.S. - Telecommunications Management
DeVry University
Associate - Applied Science
Wabaunsee Community College
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