Jeffrey Krasowski

• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Skilled in supporting and troubleshooting Viso and ProMax x-ray units.
• Skilled in Romexis software installation and support in Windows and Mac environments.
• Participated in a Viso G7 Install at The MOD Institute in Charleston, SC.
• Assist other specialists with some more complex calls.

• Oversaw regulatory compliance and ensured staff was current on training for hazardous materials
• Identified / resolved shipping errors that could result in transportation hazards and regulatory fines
• Performed monthly inspections of diesel and LNG fueling facilities and the Damaged Materials Program (DMP)
• Coordinated response to any major spills or leaks and managed the pickup and proper disposal of 50 to 90+ drums of damaged material waste per week
• Ensured operations personnel were kept up to date with training requirements as it related to damaged goods and controlled substances shipping through the facility.

• Resolved problems, improved operations and provided exceptional service.
• Prepared variety of different written communications, reports and documents.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Helped streamline repair processes and update procedures for support action consistency.
• Assisted in interviewing and hiring of new candidates.
• Reorganized and enhanced employee training to close knowledge gaps and boost group performance.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Evaluated employee performance and coached and trained to improve weak areas.
• Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
• Performed annual evaluations and reviews for large staff of employees.
• Identified individual employee's unique work styles and adapted management methods.

• Managed, maintained and administered Maximo web-based software for managing work performed by over 100 building mechanics
• Coordinated networking and infrastructure installation for 160 rugged PDAs for use by mechanics to receive and log jobs performed. This initiative eliminated a hand-written paper process which required keying by non-mechanic administrative assistants after completion.

• Functioned as the District Project Coordinator for computer, networking, and electronic communications projects
• Led teams of technicians across different shifts to provide computer, server, and network support in a 24-hour facility.
• Organized training sessions for staff members to meet departmental goals.
• Evaluated staff performance and provided feedback.
• Planned and implemented daily activities and responsibilities of 5 team members.
• Assisted in interviewing and hiring of new candidates.

• Provided volume and staffing plans for two of four daily shifts in the high-volume small package operation.
• Supervised production workers to determine problematic areas and implement solutions for optimized production.
• Identified problems and recommended new processes to improve performance and reduce costs.
• Reviewed schedules and suggested key improvements to develop leaner and more cost-effective manufacturing processes.

• Maintained inventory of rugged work-entry devices for over 130 full-time mechanics ensuring accuracy of data entry, and equipment availability.
• Coordinated repair/replacement of damaged devices.
• Developed and shared reports measuring the effectiveness of mechanic teams, trends in equipment failures, and areas of opportunity for cost reduction.
• Implemented policies and standard operating procedures for continuous improvement.
• Analyzed equipment breakdowns using various troubleshooting methods including analysis of Wonderware equipment data.

• HIGHLIGHTS Developed automated data collection and reporting from over 150 automated sort systems to monitor equipment function, process quality, and rates
• Delivered production support of automated package sortation systems, including imagers (cameras), linear scanners,
• Windows-based controllers, computers, and applications.

• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Ensured data integrity of our in-house designed system for tracking work performed in 2-million square foot facility.
• Designed reports based on data metrics used by management to evaluate floor specialist performance.

• Identified label data encoding issues that prevented automatic sortation of customer packages
• Quantified the impact of problem labels on the operation and coordinated with field reps to resolve various issues.

• Trained new technicians to do installations and user training.
• Consulted on more complex integrations with back-end warehousing and ordering systems.
• Coordinated rollouts of software updates requiring field visits by technicians
• Learned, and accepted ownership of our department database system.
• Successfully resolved Windows start-up and DOS application compatibility issues
• Imported and merged data from PowerFLEX (dbf) to Corel WordPerfect and Lotus Approach, interacted with clients in- person and on the telephone, and wrote company procedures
• Provided advanced support and training for other technicians, planned and implemented corporate rollouts of internal operations software packages at UPS locations
• Performed and maintained regular backups of division servers and key operational systems
• Mitigated and replaced network switches and routers
• Completed installation, training, maintenance, and upgrades of UPS supplied shipping computer systems for large- volume clients.

Installed UPS Shipping computer systems and trained warehouse/dock workers on using them to generate smart labels.