Jeff Levin

• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
• Gathered paperwork and contacted customers to book appointments.
• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.

• Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
• Conducted market research and analysis to create detailed business plans on commercial opportunities, business development and expansion.
• Built relationships with clients to establish new contracts.

• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.

• Managed 23 Technical Service Engineers that received in-coming calls from Dealership and Felid personnel in efforts to resolve vehicle matters
• Managed 11 Technical Service Engineers that received in-coming data recordings from Dealership and Felid personnel to isolate Drivability matters

• Managed 23 Chrysler Motors dealerships and assisted with the following:
• Customer Assistance
• Part Sales
• Warranty claims
• Technical Assistance

Customer Assistance, focused on mediating arbitration cases

prior to case review

Managed 18 large metro Service dealers, was responsible for:

CSI (Customer Satisfaction Index)

Warranty

Customer relations

Managed 23 large metro Service dealers, was responsible for:

CSI (Customer Satisfaction Index)

Warranty

Customer relations