Summary
Overview
Work History
Education
Skills
Websites
Core Expertise
Timeline
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Jeff Lukasavich

Buffalo,NY

Summary

Strategic product strategist with exceptional skill in increasing client acquisition and maximizing revenue opportunities. Focused and sales-oriented with a proven history of driving product awareness illustrated over 15 years of success within the software landscape.

Overview

19
19
years of professional experience

Work History

Senior Product Manager

Super Dispatch
08.2023 - Current
  • As a Senior Product Manager at Super Dispatch, a logistics technology company specializing in solutions for the vehicle transport industry, I am focused on driving the growth of the carrier user segment
  • Employ a product-led growth approach that leverages customer insights and feedback, data analytics, and cross-functional collaboration to drive a strategic direction
  • Analyzed market trends and competitive landscape to identify market gaps and opportunities, informing strategic decision-making and product positioning
  • Implemented automated lead nurturing campaigns using marketing automation tools, resulting in a 25% increase in lead engagement and conversions
  • Initiated a competitive analysis focused on a feature level comparison of Super Dispatch and their top-5 competitors, identifying existing gaps and potential areas for market differentiation
  • Utilized Salesforce CRM and Hubspot to track lead engagement, maintaining a 90%+ accuracy in data entry and follow-up actions
  • Collaborated with Customer Success and Sales to incorporate client feedback into product roadmap planning, resulting in a 25% reduction in time-to-market for new features
  • Leveraged customer success stories and case studies to showcase the value of our solutions to potential clients, resulting in a 10% increase in deal closures
  • Acted as a subject matter expert on product features, benefits, and competitive differentiators during client meetings and presentations, influencing purchasing decisions and driving sales growth.

Lead Product Manager

Nuvocargo, Inc.
01.2022 - 11.2022
  • Brought into Nuvocargo, a Y-Combinator tech startup solving the complicated process of moving goods between the U.S
  • And Mexico border, to establish the product process and lead the shipper experience
  • Implemented Net Promoter Score to monitor and track customer satisfaction rates and identify opportunities to improve the product
  • Managed a pipeline of 50+ prospects, implementing lead nurturing strategies that resulted in a 15% increase in conversion rates
  • Developed and delivered product training sessions for Account Management teams, improving their product knowledge and sales effectiveness by 50%
  • Collaborated with the marketing team to create targeted content and collateral that supported lead generation and sales efforts
  • Converted stakeholder needs into a 12-month launch plan and a post-launch backlog and roadmap
  • Coordinated cross-functional teams to deliver customized solutions to clients within tight timelines, exceeding project delivery expectations by 20%.

Senior Product Manager

Willis Towers Watson
07.2015 - 01.2022
  • Joined Willis Towers Watson (WTW), a global advisory, broking, and solutions company, specifically to build from scratch their benefits enrollment platform and to launch it globally
  • Successfully transitioned their US-only offering into an internationalized and localized platform
  • Defined, tested, and launched the platform in over 35 countries and 30 dialects
  • Orchestrated successful product demos and presentations that directly contributed to a 40% increase in usage
  • Conducted regular client feedback sessions to gather insights and identify areas for product improvement, leading to a 15% increase in customer satisfaction scores
  • Collaborated with the Marketing & Design teams to create targeted campaigns that generated a 20% increase in inbound leads
  • Acted as a trusted advisor to clients, providing insights and recommendations that improved their operational efficiency by 30%
  • Trained and mentored every new hire that came into Product, many never worked in product.

Director of Product

Synacor, Inc.
01.2005 - 01.2015
  • Joining the early-stage startup Synacor, a technology provider for internet service providers and device manufacturers, I advanced through the organization by consistently exceeding expectations
  • Played an integral part in taking the Buffalo startup public (NASDAQ: SYNC) in 2012
  • Managed their flagship white-labeled portal product that generated 21.5M unique visitors/month and over $100M in ARR across over 40 clients in three countries
  • Conducted solution engineering sessions with key clients, resulting in an 80% close rate
  • Closed deals worth over $12 million annually by effectively communicating product value propositions and addressing client pain points
  • Increased search revenue by nearly 5% ($4M/ARR) through user testing and design optimization
  • Engaged with executives at companies such as HBO, Toshiba, Charter Communications, Time Warner, and Verizon to understand their business needs and propose customized solutions
  • Conceptualized and brought to market a Small Business Portal that generated $5M in new ARR
  • Collaborated with the leadership and sales team to develop tailored solutions for clients, leading to a 25% increase in deal closure rates.

Education

BA in Business Administration - Business Administration

State University of New York At Fredonia

Skills

  • Product Positioning
  • Cross-Functional Collaboration
  • Revenue Generation
  • Stakeholder Management
  • Strategic Planning and Alignment
  • Marketing Strategy Development
  • Product Metrics
  • Strategic Planning
  • Product Team Leadership
  • Product Roadmapping

Core Expertise

  • Remote working with distributed teams
  • Product Lead Growth (PLG)
  • Problem recognition & resolution
  • Agile & waterfall methodologies
  • Competitive analysis
  • Internationalization & localization
  • Insurance and logistics industry experience
  • Go-to-market strategies and execution

Timeline

Senior Product Manager

Super Dispatch
08.2023 - Current

Lead Product Manager

Nuvocargo, Inc.
01.2022 - 11.2022

Senior Product Manager

Willis Towers Watson
07.2015 - 01.2022

Director of Product

Synacor, Inc.
01.2005 - 01.2015

BA in Business Administration - Business Administration

State University of New York At Fredonia

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Jeff Lukasavich