Jeffrey Madden
Beverly Hills,CA
Summary
Professional with background in leadership and operational excellence, ready to drive strategic initiatives and streamline processes. Known for fostering team collaboration and delivering consistent results, adapting effectively to evolving demands. Expertise spans project management, strategic planning, and stakeholder communication. Possesses strong problem-solving abilities and proactive mindset, ensuring organizational goals are met efficiently and effectively.
Overview
23
23
years of professional experience
Work History
Assistant Director of Optics (Analytics)
TurboDebt
Jacksonville, FL
09.2021 - Current
- Lead analytics and KPI reporting for sales organization supporting revenue, productivity, and performance
- Deliver executive presentations guiding staffing, expansion, and compensation decisions
- Calculate and administer employee bonus and incentive programs
- Partner with sales managers to identify performance gaps and implement corrective strategies
- Maintain and analyze large datasets ensuring data accuracy and consistency
- Support international expansion, including launch of Tijuana, Mexico office
- Develop training guidelines; conduct live call monitoring and coaching
- Utilize SQL (Metabase) for foundational reporting and data analysis
- Facilitated KPI coordination across 20 sales teams to enhance performance tracking.
- Developed training programs to improve staff performance and service delivery.
- Led strategic initiatives to enhance operational efficiency across departments.
Business Analyst
Home Meridian International
High Point, NC
12.2019 - 09.2021
- Analyzed chemical and materials testing data to ensure compliance with industry standards
- Planned container load layouts for shipments from China and Malaysia to the U.S.
- Monitored project budgets and identified cost-saving measures to maintain profitability
- Led a team of 45 direct reports across international sites, ensuring seamless operations and communication.
- Analyzed market trends to inform product development and strategic initiatives.
- Collaborated with cross functional teams to enhance operational efficiency and drive process improvements.
Operations Analyst
Diversified Consultants, Inc.
Jacksonville, FL
10.2018 - 12.2019
- Tracked call center KPIs and operational performance metrics
- Built client-facing reports and presentations
- Partnered with project managers to support data-driven business decisions
- Calculated employee bonuses and incentives
- Analyzed operational processes to identify inefficiencies and recommend improvements.
- Developed detailed reports on process performance for senior management review.
- Streamlined reporting processes, reducing turnaround time for insights delivery by 30%.
Corrections Officer | Special Operations Response Team (SORT)
U.S. Department of Justice – ADX Florence, CO
Florence, CO
01.2014 - 01.2018
- High-risk operations, inmate transport, emergency response, firearms & self-defense instructor
- Monitored inmate behavior and compliance with facility regulations to ensure safety and security.
- Facilitated inmate transport to court appearances, medical appointments, and other scheduled events.
- Administered crisis intervention techniques during incidents to de-escalate volatile situations.
U.S. Army Special Forces (18B) & Defense Contracto
U.S. Army
Fort Carson, CO
01.2003 - 01.2010
- Team leadership, tactical planning, intelligence operations, overseas deployment
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Education
MBA - Business Analytics
Southern New Hampshire University
Manchester, NH01.2019
B.S. - Business Administration
Colorado State University
Fort Collins, CO01.2013
Skills
- Business & Revenue Analytics
- KPI Development
- Executive Reporting
- SQL (Metabase – foundational)
- Google Sheets (Coursera Certified)
- MS Office
- Bonus & Incentive Calculations
- Sales & Operations Performance
- Stakeholder Communication
- Staff management
- Creative direction
- Strategic planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Director of Optics (Analytics)
TurboDebt
09.2021 - Current
Business Analyst
Home Meridian International
12.2019 - 09.2021
Operations Analyst
Diversified Consultants, Inc.
10.2018 - 12.2019
Corrections Officer | Special Operations Response Team (SORT)
U.S. Department of Justice – ADX Florence, CO
01.2014 - 01.2018
U.S. Army Special Forces (18B) & Defense Contracto
U.S. Army
01.2003 - 01.2010
MBA - Business Analytics
Southern New Hampshire University
B.S. - Business Administration
Colorado State University