JEFF McELROY
Houston,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to manage multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
28
28
years of professional experience
Work History
Regional Corporate Security Manager
Avis Budget Group, Inc.
Houston
05.2021 - Current
- Achieved enhanced security for company assets, employees, and customers by proactively assessing risks and implementing effective security policies. Delivered thorough investigations and managed security personnel to maintain high safety standards and compliance.
- Developed comprehensive security protocols to enhance safety across corporate locations.
- Led cross-functional teams in executing risk assessments and incident response plans.
- Implemented advanced surveillance systems to monitor high-risk areas effectively.
- Conducted training sessions for staff on emergency procedures and crisis management.
- Collaborated with law enforcement agencies to ensure compliance with regulatory standards.
- Analyzed security threats and trends to inform strategic decision-making processes.
- Managed budget allocations for security initiatives, optimizing resource utilization across departments.
- Enhanced overall security by implementing comprehensive risk assessments and security audits.
- Streamlined emergency response protocols, resulting in faster incident resolution times.
- Conducted regular reviews of existing security measures, identifying areas for improvement and recommending appropriate changes when necessary.
- Improved employee awareness on security issues through regular training sessions and informative presentations.
- Coordinated with local law enforcement agencies for improved collaboration and increased safety measures.
- Optimized access control processes, enhancing building safety and reducing unauthorized entries.
- Oversaw contract negotiations, budget implementation, disciplinary reviews, training and manpower work schedules.
- Verified excellence in regards to security programs, strategies and plans within fast-paced and high-risk environments.
- Responded swiftly to security incidents and effectively resolved security issues.
- Collaborated with senior management to develop and implement strategies to mitigate security risks.
- Cultivated relationships with external security vendors to make additional security resources available if necessary.
- Delivered regular security awareness programs to educate personnel on security measures and protocols.
Territory Performance Manager
Avis Budget Group
Houston, TX
09.2019 - 05.2021
- Oversaw management of a significant territory encompassing 45+ store locations in Houston area.
- Analyzed operational processes and led initiatives to drive efficiency improvements and boost customer satisfaction.
- Facilitated the development and implementation of training programs focused on elevating service standards and maximizing productivity.
- Conducted analysis of key performance metrics to uncover trends and enhance strategic planning.
- Engaged with diverse teams to ensure alignment of business objectives with effective performance management strategies.
- Streamlined reporting processes, ensuring accurate data collection and timely dissemination of insights.
- Managed stakeholder relationships to facilitate communication regarding performance outcomes and expectations.
- Conducted thorough assessments of employee performance, identifying strengths and areas for growth.
- Improved team performance by implementing new KPI tracking systems and providing regular feedback.
- Implemented customized coaching plans for individual team members, empowering them to reach their full potential.
- Facilitated cross-departmental collaboration, fostering a culture focused on continuous improvement and shared success.
- Promoted a culture of accountability by reinforcing performance expectations and ensuring timely follow-up on action items.
- Developed, tracked and analyzed variance of key performance measurements.
- Maintained open lines of communication between managers and employees for a transparent organizational culture that valued feedback.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
District Manager
Avis Budget Group
Houston, TX
06.2004 - 09.2019
- Led operational strategies to enhance fleet utilization and reduce costs across multiple locations.
- Developed training programs for staff to improve customer service and operational efficiency.
- Analyzed performance metrics to identify areas for improvement and implement corrective actions.
- Fostered strong relationships with stakeholders to drive collaboration and support business objectives.
- Oversaw budgeting processes, ensuring alignment with company financial goals and resource allocation.
- Directed implementation of new technologies to streamline operations and enhance productivity.
- Executed strategic initiatives that improved overall profitability and market share within the region.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Optimized staffing levels to match store traffic patterns, improving customer service and reducing labor costs.
- Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
- Boosted market share by identifying and capitalizing on local market trends and opportunities.
- Fostered culture of continuous improvement, leading teams in analysis and optimization of sales strategies.
- Coordinated with marketing to launch promotional campaigns, boosting customer engagement and sales.
- Monitored competitor activity, adapting strategies to maintain competitive advantage.
- Achieved significant improvements in customer feedback scores by implementing rigorous service quality standards.
- Analyzed sales data to identify growth opportunities and areas for improvement across district.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Director of Security, Safety & Loss Prevention
Wyndham Hotels
Houston
01.1998 - 01.2004
- Oversee safety, security operations, and risk management across multiple hotel locations. They develop unified security policies, manage vendor contracts, monitor CCTV/access systems, and lead incident response to protect guests, staff, and assets. This role requires traveling between sites, managing on-site supervisors, and ensuring regulatory compliance.
Education
Associate of Arts - Criminal Justice Studies
North Harris Community College
Spring01-1997
High school diploma - General Studies
Conroe High School
Conroe01-1994
Skills
- Leadership
- Decision-Making
- Crisis Management
- Communication Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Customer relationship management (CRM)
- Organizational skills
- Problem-solving
Timeline
Regional Corporate Security Manager
Avis Budget Group, Inc.
05.2021 - Current
Territory Performance Manager
Avis Budget Group
09.2019 - 05.2021
District Manager
Avis Budget Group
06.2004 - 09.2019
Director of Security, Safety & Loss Prevention
Wyndham Hotels
01.1998 - 01.2004
High school diploma - General Studies
Conroe High School
Associate of Arts - Criminal Justice Studies
North Harris Community College