Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Jeff Miles

Jeff Miles

Professional Executive
Lawrenceville,GA

Summary

Multi-talented Senior Executive with 30 years of experience and extremely knowledgeable about sales, operations, and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while increasing organizations' sales and market share.

Overview

30
30
years of professional experience
2
2

Degrees

Work History

Vice President of Finance and Administration

Innovative Learning Center
03.2019 - Current
    • Managed the organization's financial, operational, and administrative functions to optimize business performance.
    • Championed change management initiatives within the organization to ensure smooth transitions during periods of growth or restructuring.
    • Increased company growth through collaboration with sales and marketing departments.
    • Represented the organization at industry conferences and events.

Vice President of Operations

Duke Hospitality
05.2017 - 03.2019
    • Hired and mentored General Managers to maximize productivity while training and leading staff on best practices and protocols.
    • Enhanced team cohesion by organizing regular training and leadership sessions focused on communication skills and conflict resolution techniques.
    • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations, sales, and revenue management disciplines for company.
    • Increased company profits through performance optimization strategies and efficiency improvements in sales and revenue management functions.
    • Supported Executive Team in reviewing and identifying strategic initiatives that aligned with organizational goals and ensuring long-term growth and sustainability.
    • Contributed to expansion into new markets by researching opportunities, evaluating risks, and executing successful entry strategies.

Corporate Director of Revenue Management

Duke Hospitality
09.2014 - 07.2017
    • Successfully led corporate portfolio of Marriott-branded hotels.
    • Consistently achieved high rankings in STR RevPAR metrics.
    • Improved hotels' financial performance by analyzing data trends and implementing revenue-increasing measures across various sales channels.
    • Increased hotels' market share by identifying opportunities and executing strategic initiatives to capture revenue and market share.

Opening Hotel GM of Courtyard by Marriott

Duke Hospitality
03.2014 - 08.2014
    • Successfully and efficiently opened new hotel within 28 days of hiring.
    • Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
    • Championed company's customer satisfaction index scores by implementing effective communication strategies and addressing concerns promptly.
    • Developed and implemented strategies to increase sales and profitability.
    • Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term organizational growth.

Regional Director of Revenue Management

OTO Development, LLC
09.2012 - 10.2013
    • Successfully managed portfolio of Marriott and Hilton-branded hotels.
    • Consistently achieved rankings of #1 or #2 in STR RevPAR metrics.
    • Communicated effectively with hotel General Managers, Directors of Sales, Regional Directors, and senior-level executives to generate stellar results and surpass budgeted goals.

General Manager of Residence Inn by Marriott

OTO Development, LLC
03.2008 - 09.2012
    • Successfully opened and managed company's first extended stay hotel, a 118-room all-suite suburban property
    • Successfully led hotel to consistently being STR RevPAR performance market leader versus other Marriott, Hilton, and Hyatt branded properties.
    • Awarded Marriott Platinum status hotel designation for guest service scores for 2009 achieving a 94.3 annualized score.
    • Awarded company's prestigious "Hotel of Year" for both 2009 and 2011 as measured by revenues, GOP margins, STR performance, guest service scores, and associate turnover.

General Manager of Residence Inn and Towneplace Suites by Marriott

Marriott International, Inc.
03.2006 - 03.2008
    • Successfully managed and led two Marriott managed 100 + suites extended stay properties in different Birmingham area markets.
    • Effectively trained and mentored other Marriott General Managers.
    • Recognized as city's "Budget Expert" by peers and Marriott senior leadership during management tenure.

Education

Associate of Applied Science - Cybersecurity

Gwinnett Technical College, Lawrenceville, GA
12.2024
  • 4.0 GPA
  • Phi Theta Kappa Member
  • National Technical Honor Society Member
  • Elected Vice President of Student Government Association for the 2022/ 2023 Academic Year
  • Skills USA Club Officer and Member
  • Co-Captain of State of GA and National Gold Award-Winning Quiz Bowl Team (Skills USA)
  • Student Ambassador for GTC


Bachelor of Arts - Management and Business Administration

University of Northern Iowa, Cedar Falls, IA
05.1989
  • Member of Sigma Alpha Epsilon Social Fraternity
  • Member of Phi Beta Lambda Business Fraternity
  • Member of Men's Tennis Team

Skills

  • Operations Management
  • Revenue Management, Forecasting, and Yield Management
  • Sales Management and Outside Sales
  • Multi-unit Regional Leadership
  • Exceptional Communication & Leadership skills
  • Staff Motivation and Training
  • HR and Conflict Resolution Experience
  • Strategic Planning and Financial Analysis
  • Annual Business Plan and Budget Development
  • Customer Relationship Management

Certification

  • Hospitality & Tourism Management Certificate, Florida Atlantic University College of Business, Awarded April 2020
  • ServSafe Food Protection Manager, Earned June 2020, Expires June 2025

Personal Information

Open to Relocation in the United States

Timeline

Vice President of Finance and Administration - Innovative Learning Center
03.2019 - Current
Vice President of Operations - Duke Hospitality
05.2017 - 03.2019
Corporate Director of Revenue Management - Duke Hospitality
09.2014 - 07.2017
Opening Hotel GM of Courtyard by Marriott - Duke Hospitality
03.2014 - 08.2014
Regional Director of Revenue Management - OTO Development, LLC
09.2012 - 10.2013
General Manager of Residence Inn by Marriott - OTO Development, LLC
03.2008 - 09.2012
General Manager of Residence Inn and Towneplace Suites by Marriott - Marriott International, Inc.
03.2006 - 03.2008
Gwinnett Technical College - Associate of Applied Science, Cybersecurity
University of Northern Iowa - Bachelor of Arts, Management and Business Administration
  • Hospitality & Tourism Management Certificate, Florida Atlantic University College of Business, Awarded April 2020
  • ServSafe Food Protection Manager, Earned June 2020, Expires June 2025
Jeff MilesProfessional Executive