Jeff Mousseau
Dracut,MA
Summary
Dynamic Beverage Manager/Lead Bartender with a proven track record at SHG Hospitality (Moonstones), enhancing guest experience through innovative cocktail creations and boosting alcohol sales significantly. Excelled in customer engagement and inventory management, while forging strong supplier relationships. Demonstrated expertise in health and safety, alongside a talent for resolving customer complaints, ensuring satisfaction and repeat business.
Overview
11
11
years of professional experience
Work History
Beverage Manager/Lead Bartender
SHG Hospitality(Moonstones)
Chelmsford, MA
07.2014 - Current
- Developed unique cocktail recipes that increased guest satisfaction.
- Curated specialty cocktails and mocktails.
- Selected beverages considering local product availability.
- Oversaw safety and sanitation protocols for restaurant and bar areas during all shifts.
- Managed inventory requirements for beverages.
- Boosted alcohol sales by implementing service training.
- Ensured satisfaction by resolving food and drink-related grievances.
- Delivered exceptional drink standards consistently.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Ensured adherence to health and safety regulations.
- Initiated ongoing instructional strategies to boost understanding of beverages by service team members.
- Managed all day-to-day operations within budgeted guidelines.
- Established strong relationships with suppliers, securing high-quality products at competitive prices.
- Purchased beverage stock and handled all inventory needs.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Complied with health and safety regulations.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Contributed to the establishment''s reputation for exceptional service by consistently receiving positive customer feedback and recognition.
- Worked closely with chefs on pairing recommendations for food menus enhancing dining experiences.
- Developed unique events and special promotions to drive sales.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
- Crafted special drink and cocktail menu items for seasonal offerings.
Education
High School Diploma -
Dracut Senior High School
Dracut, MASkills
- Customer engagement
- Customer service background
- Health and safety
- POS software proficiency
- Customer complaint resolution
- Public speaking
- Regulatory guidelines
- Health and safety standards
- Inventory management
- Product sourcing
- Sanitization protocols
- Menu development
- Operations oversight
- Supply ordering
- Beverage preparation
- Beverage pairing
- Cost control
- Supplier negotiations
- Drink menu development
- Bar supervision
- Wine history
- Bar operations
- Problem-solving
- Time management
- Reliable and responsible
- Attention to detail
- Multitasking
- Collaboration and teamwork
- Excellent communication
- Calm and pleasant demeanor
Timeline
Beverage Manager/Lead Bartender
SHG Hospitality(Moonstones)
07.2014 - Current
High School Diploma -
Dracut Senior High School