Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Jeff Nelson

Allendale,NJ

Summary

Detail-oriented Supply Chain Coordinator adept at maintaining strong relationships with vendors, customers and internal stakeholders. Team-oriented and hardworking with an analytical and organized nature. Ready to bring years of experience and take on a challenging new role.

Overview

27
27
years of professional experience

Work History

Supply Chain Coordinator

Just Right Reader
09.2023 - Current
  • Coordinated communication between internal departments and external partners, facilitating smooth execution of end-to-end supply chain activities for over 80 print runs in 2024.
  • Participated in strategic planning sessions aimed at enhancing overall business growth through optimized supply chain operations.
  • Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
  • Managed multiple print projects simultaneously, prioritizing tasks based on deadlines and complexity.
  • Ensured compliance with industry standards by staying current on latest printing technologies and practices.

Customer Service Manager/Brand Manager - Ecommerce and Digital Marketing

PetFusion/Cosmic Pet/Petmate
01.2016 - 11.2022
  • Managed eCommerce content for over $100,000,000 annual sales over multiple pet brands, as well as several different vendor numbers. Over 2,000 SKU's.
  • Led a team to implement best practices in Content & SEO across newly acquired Cosmic Pet's catalog of top selling products.
  • Researched new product opportunities via Amazon Brand Analytics, search volume, product reviews & industry trends.
  • Successfully increased review levels across product catalog (averaging 4.6+ stars) and built high customer advocacy.
  • Increased Customer Service rating from 79% to 98% in first year of employment.
  • Wrote and implemented PetFusion Customer Service Manual
  • Successfully trained and managed two Customer Service employees and maintained CSI rating of 98% for 2 years

Account Executive

GEM Corporation
01.2014 - 01.2016
  • One of only two people in a group of six to complete six month training and attain full time position.
  • Resolved issues promptly to drive satisfaction and enhance customer service.
  • Executive of the month 7 times
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Executed successful sales strategies to convert leads into customers.

Service Dispatcher/Service Advisor/Parts Manager

Prestige Lexus//Morrow Chevorlet/Faulkner Nissan
02.1997 - 02.2014
  • Streamlined communication between customers and technicians for timely service delivery.
  • Collaborated with cross-functional teams to improve overall service quality and efficiency.
  • Contributed to business growth by identifying opportunities for upselling additional services during client interactions.
  • Provided exceptional customer support by addressing inquiries, resolving concerns, and escalating issues when necessary.
  • Supported inventory management efforts by tracking parts usage patterns among field technicians in order to optimize stock levels.

Education

Community College of Beaver County
Monaca, PA

Skills

  • Supply Chain Optimization
  • Product Management
  • Supply Management
  • Cost controlling
  • Production Scheduling

Accomplishments

    Triathlons

    Hiking

    Woodworking

Affiliations

Alzheimer's Association


Timeline

Supply Chain Coordinator

Just Right Reader
09.2023 - Current

Customer Service Manager/Brand Manager - Ecommerce and Digital Marketing

PetFusion/Cosmic Pet/Petmate
01.2016 - 11.2022

Account Executive

GEM Corporation
01.2014 - 01.2016

Service Dispatcher/Service Advisor/Parts Manager

Prestige Lexus//Morrow Chevorlet/Faulkner Nissan
02.1997 - 02.2014

Community College of Beaver County

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Jeff Nelson