Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic

Jeff Obianozie

Katy

Summary

Highly skilled IT Field Technician with background in diverse technology environments. Experience includes troubleshooting, maintenance of hardware and software, and user support. Strengths encompass clear communication, problem-solving skills, and ability to work under pressure. Notably, have contributed to enhancing system performance and reducing downtime in previous roles.

Overview

6
6
years of professional experience
2
2
Certifications

Work History

IT Field Technician

Independent Contractors
Houston
09.2024 - Current
  • Installed and configured hardware and software for various client systems.
  • Provided technical support to users via phone and on-site visits.
  • Diagnosed and resolved hardware issues in desktop and laptop computers.
  • Conducted routine maintenance on IT equipment to ensure optimal performance.
  • Assisted in network setup and troubleshooting for local area networks.
  • Resolved customer inquiries regarding system operations or malfunctions via telephone or email correspondence.

Technical Support Representative

Apex Gaming PCs
Houston
03.2022 - 08.2023
  • Educated customers on proper maintenance and upgrades for their gaming systems.
  • Maintained knowledge of new gaming technologies and industry trends for effective support.
  • Troubleshot customer inquiries related to software and hardware issues.
  • Assisted customers with various types of technical issues via email, live chat, and telephone.
  • Collaborated with team members to improve support processes and efficiency.

Mobile Trainer Analyst

Aveanna Heathcare
Atlanta
04.2020 - 10.2022
  • Utilized electronic health records for accurate documentation and communication.
  • Participated in quality improvement initiatives to optimize service delivery processes.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Facilitated training sessions for team members on data analysis tools and best practices.
  • Developed and maintained dashboards for real-time performance tracking and insights.

Education

Bachelor of Science - Information Technology

Kuala Lumpur Metropolitan University College
Kuala Lumpur
09-2017

Skills

  • Hardware installation
  • Software configuration
  • Network troubleshooting
  • Technical support
  • System diagnostics
  • Customer service
  • Data analysis
  • Ticketing systems

Certification

CompTIA Security+

Timeline

IT Field Technician

Independent Contractors
09.2024 - Current

Technical Support Representative

Apex Gaming PCs
03.2022 - 08.2023

Mobile Trainer Analyst

Aveanna Heathcare
04.2020 - 10.2022

Bachelor of Science - Information Technology

Kuala Lumpur Metropolitan University College
Jeff Obianozie