Jeff Owen
Medford,OR
Summary
Experienced DevOps professional prepared for this role with strong background in implementing and managing CI/CD pipelines, cloud infrastructure, and automation tools. Adept at fostering team collaboration and achieving results, flexing with changing needs, and ensuring reliability. Skilled in containerization, orchestration, and configuration management, with focus on continuous improvement and operational excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior DevOps Engineer
Vestwell
08.2021 - 02.2025
- Senior member of Devops team, was responsible for designing, implementation, and maintaining of Production and Test infrastructures that reside in AWS
- The environment consisted of EC2 instances, RDS instances of both Postgres and MS-SQL, and several other services/features
- They were primarily configured using Terraform
- Maintained both Widows and Ubuntu Linux operating systems
- Designed and implemented maintained Monitoring and Observability using primarily Datadog
- This included Logging, Synthetic Test, Custom metrics, APM, USM, DBM
- Configuration of Datadog was captured using Terraform
- Designed, implemented Terraform modules for internal use for IAC for AWS ~200 EC2 instances for production environment another 1800 for lower (testing) environment
- Created Jenkins jobs, used for code and instance deployment
- Ansible used for instance configuration
- Designed and implemented maintained Monitoring and Observability using primarily Datadog
- Migrated acquired company from Azure to AWS
- Created Terraform modules for ease of infrastructure management
- Implemented SSO with JumpCloud for SPs such as Microsoft, Elastic Logging, and Datadog
Senior DevOps Engineer
Xevo
05.2021 - 07.2021
- Deploy services using solution based on Jenkins, Kubernetes, Helm, Terraform, and Ansible
- Updated EKS Control Plane and nodes
- Updated production secret keys
- Reviewed, approved, and merged IaC changes of teammates
- Took ownership of deployments
- Upgraded EKS in all environments with no downtime
DevOps Technical Manager
MicroHealth LLC
11.2019 - 05.2021
- Recruited to create the infrastructure to support an NLP solution that searches Electronic Health Records for the Department of Defense
- It has huge potential to greatly increase the quality of healthcare of Active Military, Veteran, and Department of Defense personnel
- Assessed existing architecture, and available resources using the DoD systems
- Designed an infrastructure for containerization and created CI/CD pipeline
- Architected and created new Docker images to support the new pipeline
- Designed security infrastructure to ensure compliance with PI and HIPAA requirements
- Leverage extremely tight budget to maximize productivity and ROI
- Reduced manual testing, errors and increased release cycle with new CI/CD pipeline using Teamcity; Bitbucket & Docker Swarm
- Designed and built Test environment infrastructure in AWS, primarily using Terraform
Senior Systems Engineer
Zillow Group
02.2018 - 11.2019
- Supported Zillow.com website as a member of the Production Operations Team
- Automated manual tasks with Python and Lambda Functions
- Supported AWS EC2 Linux instances, load balancers, and a variety of other AWS services
- Supported deployment of Zillow application and services with internal tools
- Worked with developers to debug issues with their services
- Investigated methods to improve monitoring of services with both internal and external solutions
- Created automated system that would destroy, rebuild, and restore SQL Availability Groups for testing, using PowerShell and Jenkins
- This cleared a blocking issue for the test team and freed hundreds on manhours a month
- Evaluated and implemented Datadog Monitoring system for use at Zillow, which was then adopted by all the sister organizations
- Saved thousands of dollars by creating a Python script to automate synchronization of users and team metadata from internal CMDB, to new pager platform (OpsGenie)
Senior DevOps Engineer
Nortek Security and Controls
03.2017 - 02.2018
- Supported Nortek Security and Controls Libris platform
- The platform monitored wearable devices on patients that alerted call centers when a user had fallen or needed medical assistance
- Supported AWS infrastructure for Linux and Windows instances
- Supported AWS ELB and Nginx load balancers
- Championed for security procedures and policies
- Achieved 50% cost savings by automating startup/shutdown of servers/instances in lab environments
- Designed new AWS IAAS architecture to increase security and availability
- Created several Terraform templates for AWS to automate cratering of EC2 instances (Linux and Windows), security groups, and supporting items
- Deployed new Graylog environment for logging of Linux and Windows servers as well as application logs
- Deployed/administered Jira environment allowing us to customize for our needs separate from corporate instance
- Created AD infrastructure in AWS to support Windows, implemented automated patching of Windows Servers
DevOps Engineer
Russell Investments
03.2016 - 03.2017
- Supported Russell Investments migration of IT infrastructure and web sites to Azure
- Supported Azure for application teams use
- Principal engineer responsible for special projects, Azure Cloud, vRa, SolarWinds, automation scripts, and more
- Supported pre-production, oversaw the patching of server operating systems using SCCM and monitored production
- Led team's effort to become more agile and fostered a DevOps environment
- Administered Active Directory, PKI, F5, Akamai, AWS, Azure
- Promoted use and training of DevOps tools such as Jira, and Git for version control
- Created automation to deliver instances in Azure Cloud via JSON templates
- Increased speed 25% and reduced errors by building an automation script for the creation of new user accounts
- Automated user PW resets, reducing workload 60% by implementing Quest Password Manager system
- Implemented VMware vRA 7.1 to manage and automate VM's, reducing workload 20% and delivery time by 75%
- Created solution to reconcile CI items from several sources, increasing completion times by 40%
Senior Systems Engineer
Nordstrom
03.2012 - 03.2016
- Supported Nordstrom.com, a multi-billion-dollar ecommerce site
- Provided Tier 3 technical support for all aspects of the IT infrastructure of ~1000 Windows VMs in development environments and several hundred in production
- Collaborated with internal dev teams to design a scalable, complex, and robust infrastructure for the features which included load balancers, IaaS(Azure/AWS) and CDNs to improve response and reliability for full site and mobile site
- Researched, designed, implemented and supported monitoring system primarily using SCOM 2012 R2
- Administered AD, IIS, PKI, F5, Akamai, AWS, Azure
- Supported application deployment
- Authored several engineering design documents, and how-to guides
- Developed process improvements leveraging value stream mapping
- Collaborated in creating and fostering DevOps culture with fellow engineers
- Designed, implemented, and supported SCOM 2012 monitoring in production and test environments (SME)
- Improved reliability/performance of services ~20%, by creating custom monitoring for internal features and applications
- Released several key MicroService features of Nordstrom.com (full and mobile sites) on premise and cloud
Education
Associate of Science - Manufacturing Engineering
Highline College
Skills
- DevOps
- Amazon Web Services (AWS), Azure
- Project Management
- Docker Products
- Cloud Infrastructure
- Automation, Infrastructure as Code, Ansible, Terraform
- Leadership
- Version control systems
- Linux and Windows Server
- CI/CD technologies
- Network design
- Containerization technologies
- Microservices architecture
Certification
- Docker Certified Associate
- ITIL v3 Foundation
Timeline
Senior DevOps Engineer
Vestwell
08.2021 - 02.2025
Senior DevOps Engineer
Xevo
05.2021 - 07.2021
DevOps Technical Manager
MicroHealth LLC
11.2019 - 05.2021
Senior Systems Engineer
Zillow Group
02.2018 - 11.2019
Senior DevOps Engineer
Nortek Security and Controls
03.2017 - 02.2018
DevOps Engineer
Russell Investments
03.2016 - 03.2017
Senior Systems Engineer
Nordstrom
03.2012 - 03.2016
Associate of Science - Manufacturing Engineering
Highline College
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