Jeff Palomo
Riverside
Summary
Highly-motivated, hardworking individual with customer service, multitasking, and time management abilities and a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Tooling Tech
Newbasis Llc.
09.2024 - Current
- Create production molds using hot resin and fiberglass materials
- Take measurements and create fiberglass cut lists
- Properly prepare master molds with wax and liquid wax coating
- Repair master molds
- Create production molds made of silicone
- Maintain existing tools in proper working conditions
Repossession Agent
A.C.E.S. Recovery
01.2024 - 08.2024
- Visited debtor's residence or place of employment for asset recovery.
- Maintained detailed records of all activities, including contacts made with debtors.
- Verified accuracy of account information and documentation related to repossession orders.
- Performed skip tracing to locate individuals and vehicles.
- Handled difficult situations involving angry debtors while maintaining professionalism.
- Prepared reports on status of accounts for management review.
- Conducted surveillance operations when necessary in order to locate collateral.
- Answered customer questions regarding account discrepancies or problems.
- Contacted customers with delinquent accounts to solicit payment.
- Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
Lot Specialist
ADESA Los Angeles
06.2019 - 12.2023
- Inspect vehicles for int/ext damages
- Audit CRs and make any necessary changes
- Recommend bodywork when needed according to customer needs
- Communicate with clients/reps/admins any concerns and requests
- Coordinate with Lot Ops in moving vehicles
- Coordinate with Lot Assistants in moving vehicles to designated shops for repairs
- Send emails/reports to designated shops
- Call outside shops for part quotes
- Conduct pre-sale walks with clients and address any last minute changes or concerns
Lot Assistant
ADESA Los Angeles
09.2017 - 06.2019
- Locate and tag vehicles for sale according to sale lineup for the week
- Prep cars for upcoming sales
- Move cars to designated areas/shops
- Coordinate with Lot Specialists with any special requests
- Make sure cars are fueled and ready to run for sale day
- Manage drivers on sale day
Lot Driver
OnDemand Staffing/ADESA Los Angeles
01.2017 - 09.2017
- Moved vehicles to designated areas/shops
- Transported vehicles from one location to another
- Drove vehicles through the auction block on sale day
Repossession Agent
LAW/Fumble Recovery
05.2014 - 11.2016
- Visited debtor's residence or place of employment for asset recovery.
- Maintained detailed records of all activities, including contacts made with debtors.
- Verified accuracy of account information and documentation related to repossession orders.
- Performed skip tracing to locate individuals and vehicles.
- Handled difficult situations involving angry debtors while maintaining professionalism.
- Prepared reports on status of accounts for management review.
- Conducted surveillance operations when necessary in order to locate targets.
- Answered customer questions regarding account discrepancies or problems.
- Contacted customers with delinquent accounts to solicit payment.
- Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
Education
Some College (No Degree) - Business Administration
San Bernardino Valley College
San Bernardino, CAHigh School Diploma -
John W. North High School
Riverside, CA06-2002
Skills
- Customer Relations
- Quality Assurance
- Task Prioritization
- Interpersonal Communication
- Decision-Making
- Relationship Building
- Issue Research
- Reliability
- Teamwork and Collaboration
- Adaptability
Languages
Spanish
Native/ Bilingual
Education and Training
other,other
Timeline
Tooling Tech
Newbasis Llc.
09.2024 - Current
Repossession Agent
A.C.E.S. Recovery
01.2024 - 08.2024
Lot Specialist
ADESA Los Angeles
06.2019 - 12.2023
Lot Assistant
ADESA Los Angeles
09.2017 - 06.2019
Lot Driver
OnDemand Staffing/ADESA Los Angeles
01.2017 - 09.2017
Repossession Agent
LAW/Fumble Recovery
05.2014 - 11.2016
High School Diploma -
John W. North High School
Some College (No Degree) - Business Administration
San Bernardino Valley College