Jeff Powell
Murray,UT
Summary
Seeking employment that will allow me to utilize my skills in providing superior customer service to meet the needs of customers while contributing to the goals of the organization.
Overview
28
28
years of professional experience
Work History
Maintenance
Oak Financial Properties
Murray, UT
07.2008 - 01.2012
- Interacting with tenants and subcontractors on a daily basis
- Responsible for all aspects of maintaining over 11 apartment complexes
- This included but not limited to diagnosing and solving problems, sprinkler repair, running tree chipper, light backhoe, trimmed trees and bushes, planting trees and bushes, laying sod, seed turf/lawns, fertilize three times a year, aerate lawns twice a year, mow lawns, carpentry work, use of all power & hand tools, striping parking lots and patching asphalt, cement work, snowplow parking lots and snow removal on sidewalks, installing fence and fence repair, plumbing, electrical repair, drywall, interior paint, housing inspections, rent ready's, appliance repair, clean and maintain properties, responding to emergency calls.
Service Advisor
Ken Garff Automotive Group
Sandy, UT
01.1993 - 07.2008
- Schedule auto service appointments
- Obtain customer and vehicle data prior to arrival
- Greet customers in a timely, friendly manner
- Provide a complete and accurate written cost estimate for labor and parts
- Establish 'promise time'
- Check on progress of repair throughout the day
- Contact customers regarding any change in the estimate or promise time, explain cost and the time requirement in detail and get proper authorization before any additional repairs are performed
- Maintain Customer Satisfaction Index rating
- Sublet vehicles as needed to outside vendors
- Operate computerized service system (ADP and Reynolds & Reynolds), invoice accurately and receive payment.
Assistant Manager
Copper Rivet
West Valley City, UT
09.1990 - 01.1993
- Managed and motivated a team to increase sales and ensure efficiency; supervised staff in accordance with company policies and procedures; established employee goals and conducted employee performance reviews; provided customer service including complaints and comments, opened and closed books, built displays and organized clothing merchandise to promote customer appeal
- Worked directly with customers to promote sales.
Truck Driver
A-1 Pioneer Moving and Storage
07.1984 - 08.1988
- Drove trucks, loaded and unloaded heavy household items, operated forklift.
Assistant Manager
Foot Locker
Salt Lake City, UT
- 08.1988
- Managed salespeople, provided customer service, opened and closed books, cash handling, built displays, arranged merchandise and sold footwear.
Education
High School -
Jordan High School
Salt Lake City, UTHigh School Graduate -
Sandy High School
Sandy, UTPlumbing
Salt Lake Community College
Salt Lake City, UTSkills
- Snowplow
- Plumbing repair
- Light electrical repair
- Interior painting
- Sprinkler system repair
- Tree chipper
- Trim trees and bushes
- Planting trees and bushes
- Mow Lawns
- Laying sod, seed turf and lawn
- Fertilize and aerate lawns
- Light backhoe
- Carpentry work
- Use of all power and hand tools
- Parking lot striping
- Drywall repair
- Minor appliance repair
- Communication and superior customer service
- Organization, leadership and inspiring others
- Cash handling and account balancing
- Conflict management and resolution
- Computer office applications and specialized software
- Warehouse, production and inventory management
- Extensive auto repair service and parts
- High energy, productive and quick learner
Honorsandawards
- Employee of the month - numerous during career with Garff Automotive Group
- Recognized for performance beyond the call of duty
- 08/01/06 - First place in western district for customer service index score
- 09/01/07 - Ranked Number 5 in Western Region for customer service index score
Training
Customer service and marketing training provided by employer
Timeline
Maintenance
Oak Financial Properties
07.2008 - 01.2012
Service Advisor
Ken Garff Automotive Group
01.1993 - 07.2008
Assistant Manager
Copper Rivet
09.1990 - 01.1993
Truck Driver
A-1 Pioneer Moving and Storage
07.1984 - 08.1988
Assistant Manager
Foot Locker
- 08.1988
High School -
Jordan High School
High School Graduate -
Sandy High School
Plumbing
Salt Lake Community College