Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jeff Rhodes

Canton,MI

Summary

Seasoned Senior Telecom Engineer with a proven track record at Waterfield Technologies, adept in Avaya System Administration and delivering exceptional customer service. Expert in infrastructure cabling and skilled in fostering client relationships, demonstrating both technical prowess and soft skill mastery.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Senior Telecom Engineer

Waterfield Technologies
Ann Arbor, MI
03.2022 - Current
  • Avaya Communications Manager
  • Avaya System manager.
  • Avaya Sessions Manager
  • Avaya One X, Avaya Workplace, Spectra link, OAI
  • Cisco Unified CM Administration.
  • Cisco IP Communicator.
  • Cisco WebEx.
  • Cisco Finesse.
  • ServiceNow ticketing system.
  • Responded quickly to outages or service interruptions by performing root cause analysis activities in order to restore service as soon as possible.
  • Participated in change management meetings with stakeholders in order to review proposed modifications prior to implementation.
  • Performed system monitoring and performance tuning of the telecom systems.
  • Tested, analyzed and resolved complex hardware and software problems on telecommunication equipment.
  • Coordinated hardware and software installations.
  • Communicated with end-user to address device problems and implement technical or procedural solutions.
  • Collaborated with corporate partners to investigate, adopt and provide ongoing support to different technologies.
  • Assisted in designing, deploying and managing new telecom projects.

Data Center Engineer

Randstad Technology
Belleville
09.2021 - 09.2021
  • Company Overview: Belleville (J.P. Morgan Chase)
  • Managed and collaborated with other team members to implement changes in order to improve the overall reliability of the services provided by the organization's data centers.
  • Installation of enterprise-class technology (network, storage, and enterprise servers).
  • Managed infrastructure including tracing, dressing, and testing copper and fiber cables from the patch panel to the device.
  • Troubleshooting and diagnostics of hardware and connectivity.
  • Commissioning and decommissioning of hardware.
  • Component replacement (DIMMs, hard drives, power supplies).

Network Administrator

IHA
Ann Arbor, MI
05.2019 - 06.2020
  • Delivered a high level of support and maintenance to hardware, software, and applications to maximize performance for IHA clinics and support servers, workstations, network systems, including routers, firewalls, and LAN and WAN connectivity.
  • Manage and support Cisco, Avaya and ShoreTel voice systems.
  • Manage and support the Vanderbilt Card Key Security System.
  • Manage network infrastructure, including wired and wireless Ethernet access, remote site connectivity, and Internet service.
  • Research, evaluate, install, configure, and troubleshoot hardware and peripherals.
  • Performed daily monitoring for all servers, networking, and telephony equipment.
  • Apply necessary patches, service packs, program upgrades, or configuration changes.
  • Install new and/or upgraded software on server and client platforms, ensuring compliance with HIPAA and other regulatory guidelines, and software licensing.
  • Responded quickly to user requests for assistance with computer or network problems.

IT Director Technical Operations Lead

Washtenaw Medicine: Dr. Sanson Medical Group
Ann Arbor, MI
06.2007 - 12.2019
  • Company Overview: Washtenaw Medical Group.
  • Engineer of the Avaya telecommunications system.
  • Installed and maintained all servers, network switches, wireless access points, and desktops.
  • LAN/WAN design, support, and implementation.
  • Design and support ACD programming for the contact center. Avaya VDN vector programming.
  • Supervises practice runners to ensure that all locations are staffed and stocked. IT and medical equipment used in lab and clinical rooms
  • I composed all end-user documentation for various tools used by Washtenaw Medicine providers and staff.
  • Installed new hardware and software components as needed according to established standards.
  • Monitored system performance to identify potential problems before they occur.
  • Developed detailed project plans outlining scope, timeline, budgeting needs.

OWNER OPERATOR / INTERCONNECT COMPANY

Rhodes Communications
Brighton, MI
01.2000 - 12.2007
  • Avaya PBX, IP Office, and Partner Systems installation and maintenance.
  • POS installation and maintenance for MICROS systems.
  • Installation of infrastructure cabling, CAT 6E, fiber optics, and light electrical.
  • Maintained relationships with existing clients by providing superior customer service.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
  • Analyzed industry trends to develop competitive strategies.

Senior Telecommunications Engineer Technician

CDI - Communication Decision International
Livonia, MI
01.2000 - 12.2006
  • Senior Engineer of Avaya and Siemens telecommunications systems.
  • Installed IP, network equipment, and telecommunication systems.
  • Data center buildouts: Avaya, Siemens, Nortel, and MICROS POS systems, including infrastructure cabling for all aforementioned systems, performed repairs on malfunctioning systems.
  • Supported end-users with network and device troubleshooting and diagnosis.
  • Communicated with end-user to address device problems and implement technical or procedural solutions.

Sr Telecommunications Engineer Technician

VSI- Visual Services
01.1995 - 12.2000
  • Sr Engineer of Avaya telecommunications systems

Education

High school or equivalent - Computer Science And Automotive Repair

Redford Union High School
Redford, MI
06.1987

Skills

  • Avaya System Administration
  • Cisco Call Manager
  • Siemens HI Path
  • MICROS Point of Sale Systems
  • Data center installation, buildout, and support
  • MS Active Directory Management
  • Microsoft Office Proficiency
  • Customer Service Expertise
  • Experience with VoIP Systems
  • SLA management
  • Wireless communications
  • Telecommunications Infrastructure
  • Network Infrastructure
  • Infrastructure cabling
  • Certified Auto Mechanic (retired)

Certification

  • Avaya University, Avaya Communications Systems, programming, Installing. Administration Software Training., 11/01/03
  • New Horizons A+ Core Hardware, All core hardware components, from servers to desktop's., 11/01/03
  • New Horizons Project Planning/Management, Project planning and implantation for hardware and software. Programming and installation of Avaya 1X platform/ with voicemail., 11/01/03
  • Siemens Convergence, Installation/programming Siemens IP solutions/ HiPath/com IP4000., 11/01/03

Timeline

Senior Telecom Engineer

Waterfield Technologies
03.2022 - Current

Data Center Engineer

Randstad Technology
09.2021 - 09.2021

Network Administrator

IHA
05.2019 - 06.2020

IT Director Technical Operations Lead

Washtenaw Medicine: Dr. Sanson Medical Group
06.2007 - 12.2019

OWNER OPERATOR / INTERCONNECT COMPANY

Rhodes Communications
01.2000 - 12.2007

Senior Telecommunications Engineer Technician

CDI - Communication Decision International
01.2000 - 12.2006

Sr Telecommunications Engineer Technician

VSI- Visual Services
01.1995 - 12.2000

High school or equivalent - Computer Science And Automotive Repair

Redford Union High School

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