Hazel Bonner
Renton,WA
Summary
Versatile and results-oriented financial services professional with 10+ years of progressive experience in commercial banking, small business advising, and client relationship management. Proven ability to lead high-performing teams, deliver client-centric financial solutions, and drive growth across consumer and business portfolios. Recognized for leadership, strategic thinking, and the ability to build lasting client partnerships across diverse industries.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Commercial Banking Officer
FFNWB / Global Credit Union
09.2024 - Current
- - Serve as strategic advisor for mid-sized business clients across lending, deposits, and treasury solutions.
- - Structure and present commercial credit packages with cross-functional partners including underwriting and credit.
- - Drive relationship expansion and new business acquisition through consultative financial guidance.
- - Ensure compliance and risk management while supporting deposit growth and credit utilization.
Market Financial Center Manager – Consumer and Business Banking
Bank of America
01.2023 - 01.2024
- - Led financial center operations across multiple locations in the market.
- - Coached and developed associates in both consumer and business financial services.
- - Managed client flow and service excellence metrics, exceeding market expectations.
Small Business Advisor
Bank of America
01.2021 - 01.2023
- - Advised on business lending, merchant services, and financial planning for a $67M+ portfolio.
- - Guided entrepreneurs through startup, expansion, and investment stages.
- - Collaborated with partners to deliver holistic financial strategies for business owners.
Relationship Manager, Small Business Specialist
Bank of America
01.2019 - 01.2021
- - Managed a portfolio of 250+ high-value business and consumer clients.
- - Specialized in business cash flow optimization and credit solutions.
- - Consistently ranked among top performers for customer satisfaction and business growth.
Program Specialist / PH Care Manager
Coordinated Care – Apple Health Core Connection
01.2016 - 01.2019
- - Created and monitored care plans for high-needs patients in collaboration with providers.
- - Led outreach initiatives and coordinated with community health partners.
- - Improved outcomes for underserved populations through targeted education and follow-up.
Office Manager & Client Support – Healthcare
Eoscene
01.2014 - 01.2015
- - Oversaw office operations, including billing, compliance, and client communications.
- - First point of contact for provider and patient service issues.
Franchise Owner / CEO
Synergy HomeCare
01.2010 - 01.2014
- - Launched and operated a successful homecare business with a focus on long-term client care.
- - Managed client intake, staff coordination, and ongoing care plan development.
- - Delivered personalized case management and compliance adherence.
Education
Bachelor of Arts - Entrepreneurship
CIE
Lynnwood, WA06.2017
Bachelor of Science - Nursing
Filamer Christian College
Philippines06.2006
Skills
- - Commercial & Small Business Banking
- - Financial Analysis & Lending Solutions
- - Portfolio & Relationship Management
- - Cross-functional Team Collaboration
- - Strategic Sales & Business Growth
- - Treasury & Cash Flow Optimization
- - Healthcare & Case Management
- - Microsoft Office Suite (Excel, Word, PowerPoint)
Certification
- - BSN – Bachelor of Science in Nursing (Work Permit active until NCLEX completion)
- - Business Development Certificate – Center for Inclusive Entrepreneurship
- - Certificate of Excellence – 445% Deposit Growth
- - Certificate of Excellence – 278% Credit Growth
- - Certificate of Excellence – 205% Card Usage
- - Certificate of Excellence – YTD 5 Stars
Accomplishments
Reached
445%- Deposit Growth
205%-Card Usage
278%- Credit Growth
YTD- 5 Stars
Languages
Tagalog
Native or Bilingual
English
Native or Bilingual
Timeline
Commercial Banking Officer
FFNWB / Global Credit Union
09.2024 - Current
Market Financial Center Manager – Consumer and Business Banking
Bank of America
01.2023 - 01.2024
Small Business Advisor
Bank of America
01.2021 - 01.2023
Relationship Manager, Small Business Specialist
Bank of America
01.2019 - 01.2021
Program Specialist / PH Care Manager
Coordinated Care – Apple Health Core Connection
01.2016 - 01.2019
Office Manager & Client Support – Healthcare
Eoscene
01.2014 - 01.2015
Franchise Owner / CEO
Synergy HomeCare
01.2010 - 01.2014
Bachelor of Arts - Entrepreneurship
CIE
Bachelor of Science - Nursing
Filamer Christian College