Summary
Overview
Work History
Education
Skills
Interests
Timeline
Extra Miles
BusinessAnalyst
Jeff Schultz

Jeff Schultz

Quality Lead
Austin,TX

Summary

Accomplished lead & analyst with years of experience in Trust & Safety. Leverages a background in international education to build cross-functional teams and develop innovative solutions

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work History

Quality Lead

Accenture
Austin, TX
08.2021 - Current
  • Lead 12 QAs and 18+ analysts in analyzing media and improving content moderation on client platforms, meeting or exceeding 98% review accuracy monthly.
  • Identify current media trends and proactively suggest policy improvements based on social impact
  • Oversee root cause analysis of disagreements and drive process improvements with Lean Six Sigma methodologies.
  • Manage projects end-to-end, utilizing tools like Google Tables and SQL/Google Plx - based dashboards

Trust & Safety Senior Analyst (QA)

Accenture
Austin, TX
02.2020 - 07.2021
  • Trained 5 new QAs to become subject matter experts in multimedia content.
  • Developed new classifiers for content according to trends, including the creation of a Japanese profanity list which was implemented globally for content review.
  • Analyzed performance weekly, creating bottom quartile improvement plans based on error trends
  • Was recognized for exceptional quality of work and leadership skills. (07/16/2020)

Trust & Safety Analyst

Accenture
Austin, TX
05.2019 - 02.2020
  • Reviewed 100+ daily samples of user-generated content (video, images and text) against client policies, with 99% accuracy.
  • Investigated and resolved issues regarding content reported for brand safety.
  • Responded to user review inquiries with high quality, speed, empathy and accuracy.

Assistant Language Teacher (English)

Japanese Ministry of Education (MEXT)
Miyoshi, Tokushima
08.2013 - 08.2017
  • Taught 15 - 20 classes per week to students of all ages.
  • Created educational content (articles, posters, pamphlets and charts).
  • Organized teams of students and teachers for cultural exchange activities (festivals, open-house events)
  • Connected students and faculty across geographically divided community through video streaming platforms.

Cultural Ambassador

Miyoshi City Board of Tourism
08.2013 - 08.2017
  • Designed and edited bilingual materials detailing local heritage for tourists.

  • Interpreted for English-speaking tourists and dignitaries on behalf of local officials.

  • Performed in community-led bilingual theater projects.

Education

Bachelor of Arts - Japanese Studies

University of California At San Diego - Revelle College
San Diego
09.2009 - 05.2013

Waseda University - School of International Liberal Studies (SILS)
Tokyo
08.2011 - 05.2012

High School Diploma -

Lotus Educational Foundation - High School Abroad Program 
Beijing
06.2008 - 05.2008

Skills

Verbal and written communication: Presentation, instruction and negotiation

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Interests

Gen AI - Love exploring systems which produce art through GANs Constantly crafting prompts and cycling outputs to test the limits of these tools

Role Playing Games - D&D, Pathfinder, CoC, anything that lets me do voices

Buddhism - Esp Theravada / Thai Forest Tradition I have multiple books of decorative calligraphy compiled by hand from travels to temples across Asia

Long distance running - Ran XC in high school and never stopped

Folk music - The best type of music for storytelling I picked up the concert flute as a kid hoping to make it sound like an Irish tin whistle Now I simply sing along to most folk songs in languages I speak, and many in those I don't

Art History - With a particular fondness for Gandhara art or any style & period which represents an intersection of traditions

Timeline

Quality Lead

Accenture
08.2021 - Current

Trust & Safety Senior Analyst (QA)

Accenture
02.2020 - 07.2021

Trust & Safety Analyst

Accenture
05.2019 - 02.2020

Assistant Language Teacher (English)

Japanese Ministry of Education (MEXT)
08.2013 - 08.2017

Cultural Ambassador

Miyoshi City Board of Tourism
08.2013 - 08.2017

Waseda University - School of International Liberal Studies (SILS)
08.2011 - 05.2012

Bachelor of Arts - Japanese Studies

University of California At San Diego - Revelle College
09.2009 - 05.2013

High School Diploma -

Lotus Educational Foundation - High School Abroad Program 
06.2008 - 05.2008

Extra Miles

  • (ACN) Business Transformation Representative (or 'Focal') - Part of a team which measures the operational maturity of projects and workflows from within to increase stability and drive innovation. Focal members document internal processes, cross-train individuals to improve efficiency and estimate cost-savings of business proposals.
  • (ACN) Wellness and Engagement Team Member - Part of a team which hosts fun events in and outside of work, fostering connection and creativity. Currently leading the local office's gaming club, hosting weekly sessions of tabletop / video games. Also a member of the office fitness club, hosting weekend runs and other workout sessions.

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Jeff SchultzQuality Lead