Jeff Scott

• Expanded Comcast Business Network footprint throughout PNR Region by acquiring right of entry agreements. 926 agreements covering 2,632 qualified businesses. 103% to target.
• Leveraged building new relationships with building owners, property managers, & developers in effort to represent Comcast effectively and overdeliver to target.
• Partnered with our construction and design team to extend our network infrastructure throughout the region and to create scopes of work to gain approval from building owners.
• Negotiated, redlined, escalated right of entry access agreements with building owners and property management.
• Worked with Comcast HQ legal team to ensure the Company is protected and that proper language is used.

• Performed advanced installation and repair of Comcast’s suite of products, both commercial and residential.
• Upgraded, sold new packages, trained recruits, facilitated the launch of new Comcast products.
• Managed an Interim Supervisor Role in which I balanced my normal day-to-day duties with also leading a team.
• Facilitated safety meetings and best practices, conducted onsite field safety observations.
• Mentored fellow technicians on opportunities which helped focus on company objectives and metrics in effort to improve trouble call rates and customer satisfaction.

• Managed crew scheduling and performance, lead safety meetings and trainings.
• Performed inventory management ensuring supplies were in route or in stock as needed through external suppliers.
• Built roofing installation packets for the homes to ensure product quantity, type, and duration of the job is captured.
• Performed on site estimates with potential customer, measuring surface, examining job site to determine needs and cost.
• Managed permits, change orders, warranties, repairs, quality control, final inspections, to always provide a great customer experience.
• Managed workflow through CRM database.
• Constructed Permit Binder for SW Washington / Portland Municipalities.

• Managed Small Business “sole proprietorship” providing installation, troubleshooting, and customer service to residential homeowners
• Home Audio, Surveillance, Automation, Low voltage wiring
• Maintained business license, taxes, business insurance, customer-facing website.

• Marketing Director: Outside Sales Representative
• Home exterior remodeling expert: specializing in exterior design, siding and windows
• Home consultations: Delivered customized home solutions through consultative product recommendations

• Managed roofing crews (10 + employees)
• Order management through suppliers (ABC Supply, Roofline)
• Performed critical measurements
• Customer Service (managed: change orders, warranties, quality control, repairs, final inspections, collections)
• Ordered and utilized "EagelView" aerial reports to deliver precise roofing measurements, improving estimate accuracy and job planning
• Designed and implemented roofing installation packets to streamline project execution for roofing crews
• Scheduled and assigned jobs

• Performed advanced installation and repair of Comcast’s suite of products, both commercial and residential.
• Upgraded, sold new packages, trained new recruits, facilitated the launch of new Comcast products.
• Lead tech for PR issues, safety committee board member.
• Mentored fellow technicians on opportunities which helped focus on company objectives and metrics in effort to improve trouble call rates and customer satisfaction.