Jeff Shadle

Lead a high-performing team managing collectors, consistently achieving key performance indicators and improving response times. - Spearheaded initiatives to integrate AI technology into collection processes, resulting in a 30% increase in efficiency and accuracy. - Collaborated with key vendors to refine operational workflows, successfully reducing operational costs by 15%. - Developed and implemented comprehensive training programs designed to enhance team performance and foster a culture of excellence.

Managed a department of 200 team members across multiple states, as well as in the Philippines, ensuring consistent performance and compliance with regulatory requirements. - Oversaw a team of credit dispute specialists responsible for timely and accurate resolution of customer issues, resulting in enhanced service delivery and customer satisfaction. - Played a key role in mortgage mediations, effectively addressing customer grievances and facilitating resolutions to mitigate risk exposure. - Drove risk management initiatives that resulted in a 25% reduction in error rates and significantly improved overall customer satisfaction scores. - Fostered interdisciplinary collaboration with legal, compliance, and operations departments to enhance the company's dispute resolution strategy. - Led the adoption of AI and machine learning tools to streamline data processing tasks and improve reporting capabilities, positioning the team as a frontrunner in technological advancements within the bank.