Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jeff Shein

Ballston Lake

Summary

Dynamic IT Technology Analyst with 27 years of experience, excelling in leveraging emerging technologies to drive innovation and operational efficiencies. Expertise encompasses advanced technologies such as AR, VR, and Machine Learning, fostering intelligent technology adoption across diverse teams. Adept at assessing and piloting new initiatives, collaborating with cross-functional teams, and managing external partnerships to deliver substantial business improvements. Proven capability in guiding organizations through technological transformations, ensuring strategic alignment with corporate goals while enhancing user experiences. Committed to maintaining a cutting-edge understanding of industry trends to optimize technology utilization and promote continuous advancement.

Overview

27
27
years of professional experience

Work History

Staff IT Technology Analyst

Regeneron Pharmaceuticals
01.2022 - 08.2025
  • Pioneering the integration of emerging technologies to solve complex business challenges. Lead innovation initiatives across the organization with a focus on cutting-edge solutions like Biometrics, AR/VR, and IoT.
  • Spearheaded technology innovation initiatives, from ideation to deployment, aligning technology with business needs and enhancing operational efficiency.
  • Drove cross-functional collaboration, evaluating and piloting next-gen technologies, including biometrics, AI, and smart factory systems.
  • Partnered with IT Strategy teams to shape future product roadmaps, ensuring alignment with business goals.
  • Developed proof-of-concept prototypes, bridging engineering and practical business applications to drive innovation.
  • Evaluated emerging trends in technology, identifying opportunities to enhance business competitiveness and streamline processes.
  • Led teams in the exploration of new technologies, providing strategic direction and fostering a culture of creativity across departments.

Principal Technology Analyst

Regeneron Pharmaceuticals
05.2017 - 01.2022
  • Provided leadership and guidance in the exploration and adoption of emerging technologies within the IT organization, focusing on operational efficiency and long-term value.
  • Evaluated emerging technologies, conducting due diligence and leading efforts to pilot energy-efficient, business-critical solutions.
  • Collaborated with stakeholders across IOPS to design and implement solutions that integrated emerging technologies into existing processes.
  • Drove a forward-thinking approach, recommending and implementing strategic technology investments that provided operational advantages.
  • Played a key role in shaping IT product strategy, guiding the adoption of innovative technologies with measurable impacts on business performance.

Helpdesk Manager – IT Client Services

Regeneron Pharmaceuticals
10.2011 - 05.2017
  • Led a high-performance helpdesk team, overseeing all aspects of technical support and ensuring seamless IT operations across multiple sites.
  • Managed a team of 6 support professionals, ensuring efficient ticket resolution, quality service, and high employee morale.
  • Provided comprehensive technical support for desktop hardware, software, and telecommunication systems, troubleshooting and resolving complex issues.
  • Coordinated cross-departmental efforts to enhance the end-user experience and minimize service disruptions.
  • Conducted root cause analysis for recurring technical issues, recommending and implementing proactive solutions to reduce IT incidents.
  • Implemented and optimized training programs to enhance staff skills, boosting team productivity and reducing recurring support requests.

IT Manager / Technologist

Momentum Worldwide
08.2004 - 03.2011
  • Managed IT operations and support for a major global marketing agency, ensuring smooth day-to-day technology services across two major companies.
  • Led IT support for over 250 users, managing infrastructure, software, hardware, and network systems for two large companies.
  • Provided 24/7 technical support, troubleshooting issues with hardware, software, and devices such as iPhones, Blackberrys, and other handheld technology.
  • Managed network configuration and troubleshooting, ensuring reliable connectivity on both LAN and WAN environments.
  • Coordinated software upgrades, server imaging, and backup protocols to ensure data integrity and disaster recovery readiness.
  • Conducted training sessions for staff to improve technical literacy and reduce support dependency.

IT Support Specialist

Publicis Advertising
06.2002 - 08.2004
  • Provided critical technical support for a wide range of technologies, from hardware and software to A/V systems, for a diverse team of users.
  • Delivered support for 350 users across Mac and PC platforms, handling all aspects of hardware and software installation, troubleshooting, and upgrades.
  • Administered Windows 2000 Active Directory Servers, including configuration and maintenance.
  • Managed and maintained network infrastructure, ensuring optimal operation of LAN and wireless networks.
  • Supported a wide range of technologies, including video conferencing equipment, wireless networks, and mobile devices.

IT Support Specialist

Merkley + Partners
02.1999 - 02.2003
  • Provided critical IT support for both Macintosh and Windows environments, ensuring the seamless operation of tech systems across the agency.
  • Delivered technical support to 280 Mac users and 50 Windows 2000 users, ensuring smooth day-to-day operations.
  • Administered network configurations, troubleshooting both AppleTalk and TCP/IP environments.
  • Conducted software and hardware installations/upgrades and managed the backup and disaster recovery processes for the agency’s network.
  • Maintained inventory of IT assets, managed support documentation, and conducted training for users on system software.

Education

Bachelor of Science - Communications

St. Johns University
Queens, NY
05-1998

Skills

    XR

Accomplishments

Panel speaker at the 2023 Augmented Enterprise Summit - "XR Remote Support & Augmented Work Instructions"


Panel speaker at the 2024 Augmented Enterprise Summit - "XR-Enabled Remote Support & Augmented Work Instructions"

Timeline

Staff IT Technology Analyst

Regeneron Pharmaceuticals
01.2022 - 08.2025

Principal Technology Analyst

Regeneron Pharmaceuticals
05.2017 - 01.2022

Helpdesk Manager – IT Client Services

Regeneron Pharmaceuticals
10.2011 - 05.2017

IT Manager / Technologist

Momentum Worldwide
08.2004 - 03.2011

IT Support Specialist

Publicis Advertising
06.2002 - 08.2004

IT Support Specialist

Merkley + Partners
02.1999 - 02.2003

Bachelor of Science - Communications

St. Johns University

Similar Profiles

CREATE PROFILE