Jeff Sibell
Osakis,MN
Summary
Senior IT Professional with more than 20 years of technology experience including security, LAN and WAN, training and support, and telephony. Advanced skills in designing infrastructure and implementing technology, supporting large user groups at corporate headquarters, and at multiple remote locations. Able to successfully managing all phases of IT projects from needs analysis and requirements definition, to vendor selection, implementation, and training, with a proven ability to translate business needs into successful technological solutions in support of the company’s business objectives.
Overview
24
24
years of professional experience
Work History
Sr. Systems Manager
AMRetail
01.2018 - Current
- SCCM, Zerto, Patch management, Product upgrades, Office 365, Microsoft Certificates management both self-signed and Entrust, F5 Load Balancer configuration and updating, Citrix, VMware, Datastage, Remote access, Hardware changes and updates, Cisco UCS, Cisco firewalls, SQL updates and configuration, Exchange, SharePoint, ESRI, POS, compliance, on-call rotation.
Sr. Systems Analyst
Logis Golden Valley
01.2015 - 01.2018
- On-boarding of new clients, Patch management, Product upgrades, Microsoft Certificates management both self-signed and Entrust, F5 Load Balancer configuration and updating, Citrix, VMware, Compellent, Remote access, Hardware changes and updates, Cisco UCS, HP blades, SQL updates and configuration, Always on and failover clustering, Exchange, SharePoint, ESRI, POS, compliance, on-call rotation.
VP Technology/Finance
PCG AGENCIES, INC.
01.2011 - 01.2015
- Reporting to the Chief Executive Officer and member of the Executive Committee, manage all aspects of Finace and IT, Montly accounting functions, GL entries and balancing, banking and EFT transactions including payable and receivables
- IT duties included telephony, remote access, and Exchange 2010, SQL, Firewalls, Remote access, backup.
IT Manager
RJF AGENCIES, INC.
01.2003 - 01.2011
- Reporting to the Chief Operating Officer, responsible for all computer and telephony systems for this $30M Insurance Agency at corporate headquarters, as well as at five remote locations
- Assumed the overall financial accountability for the IT department including developing and managing an annual IT budget of $1M
- Managed a helpdesk staff of three, including a help desk analyst, software analyst, and a network administrator supporting 240 employees across five locations in multiple states
- Outlined, planned, and successfully implemented multiple $40K to $700K IT projects using technical knowledge and background skills to provide seamless transitions to support the company’s business objectives
- Evaluated and recommend MS CRM, New Imaging system, VMWare Workstation, Citrix, Compellent, and a Veritas Backup solution, for business processes.
Systems Manager
KOCH TRUCKING
01.2000 - 01.2003
- Reporting to the Director of IT, managed the Citrix Server environment for six remote locations, countrywide, by monitoring the servers and ensuring that they were running at optimum levels, addressing printer issues, providing application support, and connecting to remote tractor facilities using an SQL database to identify potential issues
- Completed daily backups and data replication to remote sites
- Conducted LAN and WAN analyses and reported on network traffic, and managed the Helpdesk.
Education
Bachelor of Arts - Accounting And Finance
Southern Methodist University
Dallas, TX01.1999
Skills
- Remote Support
- Virtualization Technologies
- IT Asset Management
- Equipment procurement
- IT Security Management
- Backup and recovery
- IT Infrastructure Management
- Self-Directed
- Decision-Making
- Hardware maintenance
- Network Administration
- User Support
- Server Management
- Staff hiring
- Technical Support
- Disaster Recovery
- Hardware troubleshooting
- Incident Management
- Project Planning
Accomplishments
- Successfully managed and moved current datacenter to Iron Mt with limited/no downtime.
- Successfully converted Exchange Server 2003 to 2007, and then to 2010 in a virtual environment; implemented a VMware environment and reduced hardware budget by 3% annually.
- Implemented a secure connection between remote locations and corporate headquarters; managed multiple datacenter moves including office relocations with no lost productivity.
- Developed and implemented Disaster Recovery Plan; document and test recovery process, creatively determine the most effective hardware/software for quick recovery, negotiated contracts and vendor procurement, managed the efforts of infrastructure, server, and applications recovery plans, conducted site visits identifying critical assets, system interdependencies and Conducted site assistance visits identifying critical assets, system interdependencies, cyber vulnerabilities.
- Remote user upgrades to Citrix without purchasing new computers for remote offices.
- Implemented training for Microsoft Office products, eliminating the need for outside training; provided a means of easily tracking employee progress to the established training requirements.
- Formed and staffed a centralized helpdesk coordinating support services throughout the organization, thereby significantly increasing the efficiency and effectiveness of support services.
- Created and managed standard desktop images for employees based on job function reducing downtime by copying the appropriate image to a new computer’s hard drive instead of loading individual software applications.
- Instilled users’ confidence in support services with quick resolutions and lowering the number of reported problems.
Operating Systems
Microsoft Windows Environments 2012, 2016, 2019 , 2022 Win 7-11, Microsoft Exchange Servers 2007, 2010, 2013, Office 365 Hybrid Environment, Azure, AWS, Internet Information Server; MS-SQL, VMware, Citrix, Apple, Linux, Virtual and cloud technology..
Hardware
HP servers, Dell servers, Compellent, F5 Load Balancer, Cisco, Firewalls FTD & FMC, SAN, VoIP telephony, Voicemail, Phone Switches; Mobile Technology, Qualys, Understanding of the OSI Model, Firewall configuration and VPN implementation, Hands on knowledge of the procedures used in the installation, modification maintenance and repair of IT hardware and software
Personal Information
Title: Senior Information Technology Administrator
Timeline
Sr. Systems Manager
AMRetail
01.2018 - Current
Sr. Systems Analyst
Logis Golden Valley
01.2015 - 01.2018
VP Technology/Finance
PCG AGENCIES, INC.
01.2011 - 01.2015
IT Manager
RJF AGENCIES, INC.
01.2003 - 01.2011
Systems Manager
KOCH TRUCKING
01.2000 - 01.2003
Bachelor of Arts - Accounting And Finance
Southern Methodist University