Motivated Security Specialist experienced in identifying issues and applying appropriate techniques for problem resolution. Collaborates effectively with project managers to prepare highly accurate specifications and support sustainable designs. Determined employee with over 28 years of install, service, management and design of low voltage security systems. Possessing laudable communication, listening and critical thinking skills.
Overview
24
24
years of professional experience
2
2
years of post-secondary education
Work History
Security Specialist
Durham Public Schools
Durham, NC
08.2016 - Current
Manage daily operations of approximately 3000 surveillance cameras at 57 sites.
Manage daily operations of door access systems for 30 sites.
Review daily alarm activation reports, preserve video footage as needed for HR and/or law enforcement.
Manage 57 Key Secure 6 Knox Boxes at DPS sites.
Write RFP's, RFQ's for vendor contracts
Write grants for large projects
Serves as primary backup for Executive Director of Security on all security management matters and issues.
Serve as liaison with architects, project managers, site administrators, and construction representatives during design and construction of facility projects.
Serve as liaison with representatives of Durham Public Schools Technology services department in matters related to operation of surveillance, door access and burglar alarm systems.
Review new technology trends and network equipment needed to maintain acceptable level of operation for existing security systems and future growth improving security related technologies and strategies.
Provide safety reports to building principles to inform security processes.
Inspect and adjust security systems and equipment to maximize coverage of parking lots and building interior and exterior.
Offer subject matter expertise surrounding physical security strategy and perform site assessments to adhere to physical security strategy and standards.
Coordinate and manage vendor relationships to meet service level agreements.
Identify and resolve areas of risk and exposure and recommend solutions and improvements to access control systems and video surveillance systems.
Review blueprints and project specifications ahead of time to fully understand all key details of job.
Complete in-depth performance tests of parts and systems undergoing design optimization in simulated environments.
Demonstrate system use to site administrators.
Successfully manage multiple projects at several sites on consistent basis.
Ensure installed systems meet requirements before acceptance
Identify and resolve equipment malfunctions working with manufacturers or field representatives as necessary to procure replacement parts.
Deliver professional persona and attitude when dealing with unhappy or irate individuals.
Work to create safe, low-cost and dependable designs.
Interpret scale drawings of new commissions to determine layout of materials and equipment.
Educate equipment operators on proper use of equipment.
Collaborate successfully with site administrators and principles to achieve objectives by utilizing strong communication, interpersonal and people skills.
Supervise proactive maintenance and repair actions to keep equipment operating at peak levels.
Procure parts and maintain inventory and related documentation.
Redesign systems and upgraded wiring. and drives/servers to handle changing needs.
Low Voltage Technician Programmer
Durham Public Schools
Durham, NC
08.2006 - 08.2016
Identified problematic components and wiring issues and applied troubleshooting techniques.
Enhanced real-world system operation by standardizing production and field installation processes.
Reviewed engineering design proposals and completed drawings to determine feasibility of each plan and assess conformance with both safety and sound engineering practices standards.
Trained newly hired technicians on proper installation of low voltage wiring systems.
Demonstrated system use, maintenance and care to customers.
Analyzed circuits and collected OHM readings to assess safety or functionality.
Mounted panels for motion detectors, keypads and controls.
Revamped systems and upgraded wiring and drives to handle changing needs.
Modified, maintained or repaired electronics equipment or systems to achieve proper functioning.
Completed proactive maintenance and repair actions to keep equipment operating at peak levels.
Used information in technical diagrams, schematics and manuals to understand operations and make successful repairs.
Selected electronics equipment, components or systems to meet functional specifications.
Procured parts and maintained inventory and related documentation.
Service Manager
CPI Security Systems Inc.
Raleigh, NC
12.1997 - 03.2006
Followed up with customers during and after installations to verify satisfaction.
Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Met with customers to discuss service needs and offer available solutions.
Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Met with customers to discuss service needs and develop effective and practical solutions.
Guided techs on alarm repair, tool usage and equipment operation.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Defined clear targets and objectives and communicated to other team members.
Supervised staff of 7 personnel by implementing company policies, protocols, work rules and disciplinary action.
Set aggressive targets for employees to drive company success and strengthen motivation.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Established team priorities, maintained schedules and monitored performance.