Jeff Stauffer
Dover,PA
Summary
Experienced with system troubleshooting, network configuration, and hardware maintenance. Utilizes comprehensive technical knowledge to swiftly identify and resolve issues, minimizing downtime. Strong understanding of user support and customer service, ensuring optimal system performance and satisfaction. Work closely with manager understanding team roles and responsibilities.
Overview
29
29
years of professional experience
Work History
System Support Engineer
Kyocera Document Solutions America, Inc.
10.2016 - Current
- Assist in troubleshooting hardware and software issues for supporting dealerships.
- Provided technical support through ticketing system and remote assistance tools.
- Document solutions and processes to enhance knowledge base for future reference.
- Collaborate with team members to identify recurring system problems and propose solutions.
- Instruct dealer technicians on new products
- Delegate escalations to team members and collaborate on solutions.
Technical Specialist - Team Leader
Phillips Office Solutions
07.1996 - 10.2016
- Supervised technical support team, ensuring high-quality customer service and prompt issue resolution.
- Assist in developing training programs for new staff, enhancing team knowledge and operational efficiency.
- Implemented troubleshooting protocols and standards.
- Analyzed support metrics to identify areas for process improvement and increased productivity - conduct performance reviews.
- Managed escalated customer complaints, resulting in swift resolutions and strengthened client relationships.
- Perform installation, configuration, troubleshooting and maintenance of networked multifunctional devices for commerical and government clients. Maintain perpetual inventory of equipment, parts, supplies and company vehicle. Work closely with sales team to meet evolving customer demands.
Education
Associate in Specialized Technology - Electronic And Computer Technology
Electronics Institutes
Middletown, PA06-1994
Timeline
System Support Engineer
Kyocera Document Solutions America, Inc.
10.2016 - Current
Technical Specialist - Team Leader
Phillips Office Solutions
07.1996 - 10.2016
Associate in Specialized Technology - Electronic And Computer Technology
Electronics Institutes
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