Jeff Stepanek
Milo,Maine
Summary
Dynamic Client Success Manager offering 5 years of success in driving revenue, growing market share and building highly profitable account bases for diverse organizations. Well-versed in establishing top-performing teams committed to surpassing business objectives in alignment with corporate mission. Skilled in enforcing adherence to policies, procedures and service standards. Dedicated to continuous delivery of top-quality products and services to clients.
Overview
33
33
years of professional experience
Work History
Client Success Manager
Click Profit
Boston, MA
05.2022 - Current
- Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
- Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
- Performed troubleshooting of software and hardware to resolve issues and escalated situations to technical department.
- Attended networking events to meet new prospects and expand business opportunities through partnerships.
Amazon Customer Service
Amazon
Seattle , Washington
04.2020 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Worked in several workgroups, such as Amazon Business, Amazon Tax Exemption and Amazon Business Enterprise.
Professional Musician, Guitarist
Vikings in Sensible Shoes
Claymont, DE
03.2014 - Current
- Wrote original compositions for various ensembles, productions, bands, television series and film pieces.
- Scheduled and ran rehearsals, reserved rehearsal space and arranged for accompanists.
- Directed, planned, created and led musical performances.
- Played at festivals and numerous concerts .
- Expressed musical themes through tempo, phrasing, volume and dynamics.
- Traveled, sometimes great distances, to perform at venues and rehearsed to prepare for performances.
Professional Musician, Guitarist
Earl Rice Trio
Wilmington, DE
06.1992 - 08.2014
- Played standard and fusion jazz pieces, utilizing improvisational flexibility and the ability to adapt on the fly to key and tempo changes.
- Scheduled and ran rehearsals, reserved rehearsal space and arranged for accompanists.
- Traveled and performed at hundreds of venues, weddings, concert halls and festivals.
Education
Welder - Welding
Delaware Skills Center
Wilmington, DE2011
Skills
- Broad range of musical styles
- Music theory knowledge
- Broad rhythmic and metric range
- Guitar and bass guitar proficiency
- Music history
- Orchestra experience
- Studio recordings
- Sound mixing expertise
- Street performance background
- Strong improvising ability
- Transposition
- File/records maintenance
- Excellent communication
- Customer Trend Analysis
- Sales Quota Management
Additional Information
Co-Founded the Diamond State Baseball Club in 2008.
Timeline
Client Success Manager
Click Profit
05.2022 - Current
Amazon Customer Service
Amazon
04.2020 - 04.2022
Professional Musician, Guitarist
Vikings in Sensible Shoes
03.2014 - Current
Professional Musician, Guitarist
Earl Rice Trio
06.1992 - 08.2014
Welder - Welding
Delaware Skills Center