Hi, I’m
Jeff Stinfil
Ocoee,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
years of professional experience
Work History
Home DepotApopka, FL
Customer Service
07.2019 - 01.2020
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Addressed customer account discrepancies and concerns.
StarbucksOcoee, FL
Barista
11.2019 - 03.2021
Job overview
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
MEDTRANSIT LLCOrlando, FL
Medical Transport Assistant
03.2021 - 05.2022
Job overview
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Warmly greeted patients and visitors and made each feel welcome.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
StarbucksWinter Garden, FL
Barista
01.2022 - 05.2023
Job overview
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Chick-fil-AOcoee, FL
Front of House Worker
04.2023 - Current
Job overview
- Assigned wait staff to service guests in sections.
- Remembered, recited and promoted variety of menu items.
- Offered guests choice of seating and escorted to appropriate table.
- Established welcoming atmosphere by greeting each guest warmly.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Reset tables between guests by restocking low items and wiping down surfaces.
Education
Ocoee High School Ocoee
High School Diploma
05.2019
Keiser UniversityOrlando, FL
Associate of Science from IT Cyber Security
06.2024
Skills
- Till Counting
- Problem Identification
- Customer Relationship Management
- Call Controlling
- Good Listening Skills
- High-Volume Environments
- Customer Experience
- Customer Support
- Problem Resolution
- Customer Inquiries
- Online Systems
- Good Judgment
Timeline
Front of House Worker
Chick-fil-A
04.2023 - Current
Barista
Starbucks
01.2022 - 05.2023
Medical Transport Assistant
MEDTRANSIT LLC
03.2021 - 05.2022
Barista
Starbucks
11.2019 - 03.2021
Customer Service
Home Depot
07.2019 - 01.2020
Ocoee High School
High School Diploma
Keiser University
Associate of Science from IT Cyber Security
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