Jeff T. Finn

• Led and supported a team of Customer Success Partners responsible for managing strategic customer relationships and delivering exceptional service experiences.
• Developed a customer-centric culture focused on responsiveness, flexibility, and delivering maximum value to customers.
• Coordinated onboarding and training programs for new team members, ensuring successful integration and rapid productivity.
• Mentored and coached employees to support professional development, succession planning, and career progression.
• Built and maintained a strong talent pipeline for future Senior Customer Success Partner and leadership positions.
• Conducted performance evaluations, provided ongoing coaching, and managed employee development plans in alignment with company guidelines.
• Participated in the full recruitment lifecycle, including position creation, candidate selection, interviewing, hiring, and onboarding through Workday.
• Supported management initiatives and led special projects to improve operational efficiency and customer outcomes.

Customer Success & Account Management

• Built strong, long-term relationships with customers and Client Managers to maximize customer satisfaction, retention, and account growth.
• Developed a deep understanding of customer businesses, supply chain requirements, and strategic objectives to deliver tailored solutions.
• Ensured customers realized full value from company products and services through proactive engagement and relationship management.
• Expanded customer support capabilities across additional product lines and service offerings beyond core solutions.

Managed escalations and complex customer issues while maintaining service excellence and business continuity

• Strive for consultative sales to distinguish market presence by effectively probing / identifying needs and suggesting solutions to help customers
• Effectively assist in problem resolution by building a good understanding of whom to reach internally and routing, then following up appropriately
• Ensure response for all sales leads/key correspondence within 24 hours, handle incoming customer & vendor calls personally and direct appropriately
• Assist with processing price quotes and rate negotiations
• Coordinate with Finance for monitoring accounts’ payment of freight, including investigation and resolution of invoice disputes
• Identify potential problems and qualify them in an effort to prevent service failures
• Participate actively in sales meetings and joint sales calls on customers as required
• Create, formulate and manage service contracts with customers. Communicate service and rate changes, notable trends, policies and other relevant information to assigned accounts
• Developed good understanding of target customers by providing personalized service and building relationships with customers
• Track competitor information and market trends

• Actively managed customer relationships
• Held supply vendors responsible for delivery deadlines
• Ensured timely resolution of customer issues
• Defined and developed internal operational standards for the management of the customer service department
• Streamlined existing delivery processes from point of supply orders to customer receipt
• Analyze market pricing against competitors
• Laid-Off

• Basic Home Repair
• Additions, Framing, and Sheetrock
• Fence installation & repair
• Roofing installation & clean-up
• Work independently to complete multiple project, according to timeline
• Clean & maintain all Power & Air tools
• Remove & dispose of debris from job sites
• Decks – dig and pour level footings, frame & apply decking
• Basic brick & concrete repair
• Painting & spackling

• Drove daily route
• Merchandized store displays
• Followed up on new leads
• Collected monies due on accounts

• Maintained high profile Customer Purchase Orders
• Return Authorization Procedure Analyst
• Responsible for multiple vendor relationships as well as Cisco Market Place orders
• Assisted Financial Management team in development of procedures and daily tasks
• Maintained relationships with multiple management teams, sales personnel and finance teams
• (NJ Acquisition)
• Laid-Off
• $42,000

• Cold-called potential customers and responsible for account development
• Creation of quotations and orders on mainframe database
• Managed Enterprise accounts
• Recipient of the Ameritech Sales Service Excellence Award
• (NJ Acquisition)
• $36,000