Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kevin Buensuceso

San Diego,CA

Summary

A team player with extensive experience in prospecting, forging, and developing business relationships while exceeding challenging quotas.

Overview

9
9
years of professional experience

Work History

Senior Customer Success Manager

Amazon
06.2022 - Current
  • Manage and grow portfolio of key accounts contributing $148.6M in Gross Merchandise Sales, representing a 50% increase YoY
  • Conduct Monthly Business Reviews for all accounts and serve as a liaison to multiple stakeholders internally to solve complex problems, create and execute strategies for high velocity events, such as Prime Day and Black Friday/Cyber Monday
  • Identify, plan, and implement curated marketing strategies and present Annual Business Plans to achieve Seller goals and Amazon targets
  • Identify and Source deals from assigned accounts to create win-win strategies for both Amazon and Sellers

Account Manager

Booking.com
11.2014 - 05.2022
  • Manage the relationship of 100 top accommodation partners in Palm Springs and Orange County contributing to $100M in annual as-booked room night revenue
  • Prospect and acquire accommodation leads in assigned territory and exceed quarterly KPI’s set by management
  • Partner with Palm Springs and Orange County Visitor's Bureau and serve as a key influencer
  • Collect and effectively analyze complex data to understand evolving needs of partners
  • Conduct data driven quarterly reviews with accommodation partners to come up with successful strategies to meet Booking.com and Partner goals
  • Optimize partner satisfaction by delivering a high level of routine performance calls
  • Educate partners on how to be more successful on platform through adoption of new and existing tools, diversifying policies, and add on products
  • Align and communicate with internal teams to report technical errors and come up with solutions to solve evolving data errors/bugs
  • Develop trusted advisor relationships with hotel and accommodation partners through consistent partner meetings
  • Develop, forecast, and track key account metrics

Education

Bachelor’s of Science - Business Management

San Diego State University
San Diego, CA

Skills

  • Hotel Acquisition
  • Territory Development and Growth
  • Cold Calling
  • Prospect, Follow Up, and Close

Timeline

Senior Customer Success Manager

Amazon
06.2022 - Current

Account Manager

Booking.com
11.2014 - 05.2022

Bachelor’s of Science - Business Management

San Diego State University

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Kevin Buensuceso