Jeff Theilig
Schofield,WI
Summary
Highly motivated, forklift trained, detail oriented, 20 years management experience, communication skills with customers, employees, and vendors, warehouse organization skills, employee shift scheduling, inventory control skills, ordering experience, truck receiving.
Overview
30
30
years of professional experience
Work History
Produce Quality Control Inspector
Russ Davis Wholesale
Merrill, WI
08.2019 - Current
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Maintained records of all nonconforming products and completed corrective actions as required.
- Trained new employees on proper use of test equipment and inspection techniques.
- Reviewed customer complaints and identified potential sources of quality issues.
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
- Used specialized tools to take precise measurements of various aspects of samples.
- Documented nonconformities and recommended techniques for prompt resolution.
- Performed first inspection on incoming produce on trucks.
- Generated reports summarizing inspection results.
- Inspect produce prior to shipment according to established protocols.
- Ensure proper rotation of product from racking with forklift into picking slots.
Associate Buyer
Russ Davis Wholesale
Merrill, WI
08.2018 - 08.2019
- Developed and maintained relationships with vendors to negotiate cost savings opportunities.
- Analyzed sales history, market data, customer feedback and other relevant information to determine best-selling products.
- Reviewed invoices from vendors to ensure accuracy of items purchased and costs incurred.
- Maintained accurate records of all purchases made by the company including details such as quantity ordered, cost per unit, payment terms.
- Resolved any discrepancies between purchase orders and invoices from suppliers.
- Generated forecasts for future purchasing needs based on historical sales data.
- Managed day-to-day operations associated with maintaining an effective buying system.
- Ordered inventory based on understanding of current market trends.
- Provided assistance to sales team by keeping close eye on inventory levels.
- Spent time negotiating with suppliers regarding materials and products to obtain best pricing.
- Communicated closely and effectively with all partners, including vendors, merchants and distribution center, helping to achieve well-timed product deliveries.
- Negotiated prices, discount terms and transportation arrangements with suppliers.
- Developed product purchasing and sales strategies according to company budgets.
- Examined, selected and purchased merchandise consistent with specification requirements.
- Stayed abreast of market trends and anticipated consumer needs and purchasing habits.
- Collaborated with company managers regarding product pricing, promotions and markdowns.
- Sourced new vendors and suppliers to boost product offerings and increase profit margins at each branch location.
- Negotiated product prices, discounts and shipping incentives with vendors.
- Reviewed customer feedback to brainstorm new merchandise ideas and improve existing products.
- Analyzed buying trends at each branch location to identify appropriate mix of inventory items for top-tier sales.
- Explained product features and benefits to company staff members and customers.
- Obtained information about customer needs and preferences by conferring with sales personnel.
- Presented new merchandise ideas to company executives and sales managers.
Sales Associate
Russ Davis Wholesale
Merrill, WI
02.2018 - 08.2018
- Assisted customers with product selection.
- Provided information about products, prices and services.
- Maintained up-to-date knowledge of merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide products and services information.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Recommended merchandise to customers based on needs and preferences.
- Placed special orders or called other branches or buyers to find desired items.
Produce Manager
Pick N Save
Rothschild, WI
08.2010 - 02.2018
- Developed and implemented systems to optimize inventory management, ensuring accurate stock levels of produce.
- Monitored and maintained quality standards for all produce items, ensuring freshness and safety compliance.
- Analyzed sales data to identify trends in customer purchasing habits, optimizing product selection accordingly.
- Supervised staff members in the produce department, delegating tasks and training new employees.
- Performed regular audits of perishables to guarantee shelf life and reduce spoilage costs.
- Coordinated with other departments to ensure proper merchandising of produce items throughout store locations.
- Created promotional displays for seasonal or special occasions, increasing sales volume through marketing efforts.
- Maintained records of purchases, storage temperatures, deliveries, invoices., for accuracy in financial reporting.
- Resolved customer complaints promptly while maintaining a positive attitude towards customers.
- Conducted weekly inventories to track shrinkage losses due to expiration dates or mishandling by staff.
- Ensured compliance with health codes pertaining to sanitation practices within the produce department.
- Received produce deliveries and unloaded produce.
- Participated in quarterly inventory counts and conducted inventories.
- Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
- Replenished, rotated and culled displays several times daily.
- Assisted customers with produce questions and special orders.
- Maintained department equipment and advised general manager of equipment repair needs.
- Planned attractive displays, replenishing purchased items to maintain eye-catching appearance.
- Prepared weekly schedules to verify proper floor coverage.
- Provided clear, attractive and consistent signage.
- Conducted performance evaluations and recommended pay increases within department's budget.
- Priced produce to achieve margin and sales goals while maintaining competitive pricing profile.
- Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Coordinated and directed activities concerning production, pricing and sales.
Grocery Manager
Pick N Save
Wausau, WI
02.2003 - 08.2010
- Managed staff of 25 grocery clerks, ensuring that duties were completed in a timely manner.
- Developed and implemented store policies and procedures to ensure customer satisfaction.
- Monitored inventory levels and stock shelves with new merchandise.
- Maintained cleanliness of store by delegating tasks to the cleaning crew.
- Implemented new methods for reducing shrinkage and increasing profitability.
- Resolved customer complaints in a courteous and professional manner.
- Conducted weekly meetings with staff members to discuss performance goals.
- Created strategies to increase customer loyalty through promotional campaigns.
- Ensured compliance with all health, safety, and sanitation regulations.
- Provided feedback on employee performance reviews during annual evaluations.
- Collaborated with vendors to negotiate prices on products and services.
- Recruited, hired, trained, evaluated, disciplined, coached, and mentored employees.
- Scheduled shifts for employees based on business needs while adhering to labor laws.
- Assisted customers with product selection when needed or requested.
- Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
- Delivered expert customer service to store patrons and assisted with locating desired items.
- Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Drove consistent grocery sales with effective merchandising and promotions implementation.
- Analyzed store's inventory and ordered merchandise and products to keep stock level.
- Prepared weekly schedules to verify proper floor coverage within guidelines.
- Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Forklift use for truck unloading and inventory storage
Asst. Grocery Manager
29 Super grocery store
Schofield, WI
04.2001 - 02.2003
- Assisted with recruitment and training of new staff.
- Developed strategies to increase customer loyalty and satisfaction.
- Monitored stock levels and ordered inventory as needed.
- Provided customers with assistance in locating items within the store.
- Conducted regular inventory audits to ensure accuracy of stock counts.
- Analyzed sales trends and adjusted pricing accordingly.
- Set up promotional displays to maximize visibility.
- Evaluated performance of employees on a regular basis.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Analyzed store's inventory and ordered merchandise and products to keep stock level.
- Delivered expert customer service to store patrons and assisted with locating desired items.
- Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
- Assigned work and monitored performance of personnel.
- Reviewed completed work to verify consistency, quality and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
Night Manager
29 Super grocery store
Schofield, WI
07.1998 - 04.2001
- Developed and implemented procedures for staff to handle customer complaints efficiently.
- Monitored security cameras to ensure the safety of customers and employees.
- Ensured compliance with local laws and regulations related to health, safety, or other areas.
- Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
- Ordered supplies as needed and monitored stock levels throughout the night shift.
- Managed emergency situations such as fires, medical emergencies or criminal activity.
- Identified opportunities to improve efficiency of operations processes during the night shift.
- Implemented changes in policies or procedures when necessary to ensure smooth operation of the business.
- Responded promptly to inquiries from customers or clients about services offered by the business.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Communicated with management via email or phone message to report issues needing attention.
- Secured building and walked grounds, fostering health and safety of employees and guests.
- Responded promptly to guest requests to achieve customer satisfaction.
- Promoted teamwork and quality service through communication and coordination with other departments.
- Maintained and enforced procedures for security of monies, credit and financial transactions and guest security.
- Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
- Advised management of staffing levels and team member performance to facilitate labor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality and conformance.
- Assigned work and monitored performance of personnel.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Forklift training to unload trucks and inventory storage in warehouse
Grocery Stocker
29 Super grocery store
Schofield, WI
06.1994 - 07.1998
- Maintained a clean and organized work area to ensure maximum efficiency in stocking shelves.
- Received, unpacked, and stored incoming merchandise according to company guidelines.
- Inspected product quality and quantity before restocking shelves with new items.
- Assisted customers in locating desired items within the store.
- Rotated and faced product displays for optimal visual appeal.
- Faced products on shelves and displays.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Bagged items for customer check out.
- Moved heavy merchandise around the store using pallet jacks or other necessary equipment.
- Built promotional displays for featured products.
- Responded quickly to any customer inquiries or complaints regarding stocked items.
- Cleaned up spills promptly using proper safety procedures and equipment provided by the store.
Education
High School Diploma -
D.C. Everest Highschool
Schofield, WI06-1996
Some College (No Degree) - Computer Programming
Northcentral Technical College
Wausau, WISkills
- Inspection documentation
- Non-conformance reporting
- OSHA Compliance
- Audit Coordination
- Employee Supervision
- Process Improvement
- Product Inspection
- Visual Inspection
- Safety Procedures
- Quality Control
- Management experience
- Training and mentorship
- Forklift trained
Timeline
Produce Quality Control Inspector
Russ Davis Wholesale
08.2019 - Current
Associate Buyer
Russ Davis Wholesale
08.2018 - 08.2019
Sales Associate
Russ Davis Wholesale
02.2018 - 08.2018
Produce Manager
Pick N Save
08.2010 - 02.2018
Grocery Manager
Pick N Save
02.2003 - 08.2010
Asst. Grocery Manager
29 Super grocery store
04.2001 - 02.2003
Night Manager
29 Super grocery store
07.1998 - 04.2001
Grocery Stocker
29 Super grocery store
06.1994 - 07.1998
High School Diploma -
D.C. Everest Highschool
Some College (No Degree) - Computer Programming
Northcentral Technical College