Jeff Thompson
Katy,TX
Summary
Highly motivated and customer-focused Service Advisor with 15 years experience in the automotive industry. Skilled in building strong customer relationships, identifying service needs and offering suitable service options. Proficient in upselling on service work and maintenance packages, resulting in increased revenue. Excellent communicator with detail-oriented approach to ensure accurate record-keeping and customer satisfaction. Strong problem-solving and organizational skills. Committed to providing the best level of customer service and contributing to the success of the Service Department. Dedicated to the mission of providing outstanding automotive service and exceeding customer expectations.
Overview
19
19
years of professional experience
Work History
Hot Shot Driver
The Delivery Service
11.2021 - 05.2024
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Completed STAT deliveries on tight timetables to satisfy customer needs.
- Maintained strong relationships with clients by consistently delivering exceptional service in a timely manner.
Hot Shot Driver
Moore Transportation
08.2013 - 11.2021
- Maintained strong relationships with clients by consistently delivering exceptional service in a timely manner.
- Completed thorough pre-and post-trip inspections to maintain safety standards and prevent breakdowns.
- Optimized vehicle performance through regular preventative maintenance, contributing to reduced downtime due to repairs.
- Managed paperwork effectively, keeping accurate records of completed deliveries and communicating any issues promptly.
- Supported company growth by maintaining a positive reputation within the industry, leading to increased referrals and repeat business.
- Provided backup support for other drivers during peak times or emergency situations as needed.
- Handled urgent requests efficiently, prioritizing tasks based on client needs and deadlines.
- Utilized GPS technology effectively to streamline navigation processes while avoiding costly detours or missed exits.
Sales Manager
European Star Motors
11.2011 - 08.2013
- Greeted all customers and asked questions to ascertain needs.
- Exceeded sales goals by promoting target products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer vehicles.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Ensured high-quality service by closely watching work progress and addressing any issues or concerns immediately.
- Suggested add-on services that would be helpful to customers.
- Explained diagnostic results to provide accurate repair recommendations.
- Informed customers of service specials, completion times, and service expenses.
Manager of Tire Sales
Firestone Complete Auto
06.2005 - 11.2011
- Greeted all customers
- In charge of inventory
- Supervised tire bay team members, enforcing safe environment standards and observance of tire bay policies and procedures.
- Identified and properly disposed of tires worn or damaged beyond restoration, informing clients of need for replacement and guiding through new tire and warranty selection process.
- Merchandised tire displays and automotive products, maintaining clean and professional tire bay and waiting area.
- Assisted customers with finding best tires for driving needs and specific vehicles.
- Worked closely with technicians to assess issues and relayed to customers
Education
Certificate -
Mitchell On Demand
Spring, Texas2011
Certificate -
Michelin BF Goodrich Uniroyal
Houston, Texas2004
Certified Tire Pro -
Bridgestone Firestone
Houston, Texas 2004
High School Diploma -
Morse High School
San Diego, CA05.1989
Skills
- Merchandising knowledge
- Automotive brand promotions
- Client account management
- Excellent communication skills
- Sales expertise
- Inventory management
- Invoice processing
- Time management
- Teamwork and collaboration
- Upselling techniques
Timeline
Hot Shot Driver
The Delivery Service
11.2021 - 05.2024
Hot Shot Driver
Moore Transportation
08.2013 - 11.2021
Sales Manager
European Star Motors
11.2011 - 08.2013
Manager of Tire Sales
Firestone Complete Auto
06.2005 - 11.2011
Certificate -
Mitchell On Demand
Certificate -
Michelin BF Goodrich Uniroyal
Certified Tire Pro -
Bridgestone Firestone
High School Diploma -
Morse High School
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