Jeff Torrey
Omaha,NE
Summary
- Accomplished Technical Field Engineer with a proven track record at Medtronic, Inc., and Biosense Webster, Inc., enhancing system performance and patient experience through innovative solutions and thorough technical documentation. Skilled in technologies and fostering a culture of continuous improvement, I excel in technical support and resource management, significantly improving operational efficiency. Training and mentoring with emphasis on customer experience.
Overview
41
41
years of professional experience
Work History
Regional Technology Specialist
Biosense Webster Inc. - Johnson & Johnson
06.2023 - Current
- Mentored junior team members in best practices for technology use, fostering a culture of continuous learning and improvement.
- Improved customer satisfaction by providing timely and effective support.
- Provided exceptional customer service by promptly and accurately resolving problems.
Principal Technical Field Engineer
Medtronic, Inc.
11.1998 - 06.2023
- Spearheaded educational offerings for new employees and tenured training to enhance patient experience and device performance.
- Enhanced system performance by conducting thorough troubleshooting and implementing effective solutions.
- Developed detailed technical documentation to standardize procedures, facilitating knowledge transfer among team members.
- Led successful installations and upgrades of various hardware and software systems for diverse clientele.
EP Lab Technologist
Bryan LGH Hospital
05.1997 - 11.1998
- Championed a culture of continuous improvement by actively seeking feedback from colleagues and incorporating constructive suggestions into daily work practices.
- Improved lab efficiency by streamlining sample processing and data analysis procedures.
- Ensured compliance with regulatory requirements through diligent documentation and record-keeping practices.
EP Lab Technologist
University Of Nebraska Medical Center
02.1997 - 06.1998
- Championed a culture of continuous improvement by actively seeking feedback from colleagues and incorporating constructive suggestions into daily work practices.
- Provided technical expertise to clinicians, facilitating informed decision-making in patient management.
- Supported laboratory operations by maintaining up-to-date knowledge of industry regulations and best practices.
Assistant Manager Cardiac Catheterization Lab
University Of Iowa Hospital And Clinics
04.1993 - 04.1998
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
EP Technologist
Bryan LGH East
07.1995 - 02.1997
- Mentored junior team members to enhance their technical skills and improve overall team productivity.
- Coordinated inventory supplies and equipment to maximize team productivity.
- Reduced downtime for critical systems through proactive maintenance and timely troubleshooting.
Cardiac Catheterization Lab Manager
Bergan Mercy Medical Center
04.1993 - 05.1995
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Radiologic Technologist
Mercy Medical Center
04.1984 - 04.1988
- Enhanced patient experience with compassionate communication and meticulous attention to detail during examinations.
- Assisted in training new Radiologic Technologists on department policies, procedures, equipment usage, and best practices for patient care.
- Minimized patients' exposure to radiation during x-ray imaging through application of shielding techniques and careful positioning of patients, equipment and restrictive devices.
- Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides.
Radiologic Technologist
Mercy Medical Center
07.1983 - 04.1984
- Minimized patients' exposure to radiation during x-ray imaging through application of shielding techniques and careful positioning of patients, equipment and restrictive devices.
- Assisted in training new Radiologic Technologists on department policies, procedures, equipment usage, and best practices for patient care.
Education
MBA - Business
Bellevue University
Bellevue, NE08.2011
Bachelor of Science - Business Administration
Bellvue University
Bellevue, NE07.1995
Skills
- Technical Support Experience
- Business intelligence tools
- Data Privacy Regulations
- Virtualization Technologies
- X-rays
- Equipment Setup
- Resource Management
Timeline
Regional Technology Specialist
Biosense Webster Inc. - Johnson & Johnson
06.2023 - Current
Principal Technical Field Engineer
Medtronic, Inc.
11.1998 - 06.2023
EP Lab Technologist
Bryan LGH Hospital
05.1997 - 11.1998
EP Lab Technologist
University Of Nebraska Medical Center
02.1997 - 06.1998
EP Technologist
Bryan LGH East
07.1995 - 02.1997
Assistant Manager Cardiac Catheterization Lab
University Of Iowa Hospital And Clinics
04.1993 - 04.1998
Cardiac Catheterization Lab Manager
Bergan Mercy Medical Center
04.1993 - 05.1995
Radiologic Technologist
Mercy Medical Center
04.1984 - 04.1988
Radiologic Technologist
Mercy Medical Center
07.1983 - 04.1984
MBA - Business
Bellevue University
Bachelor of Science - Business Administration
Bellvue University
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