Thomas Aladi
Dayton,NJ
Summary
Dynamic IT professional with a proven track record at Norfolk State University, excelling in technical support and IT asset management. Skilled in Active Directory and Microsoft 365, I've significantly enhanced faculty and student IT experiences. My collaborative approach and problem-solving skills have driven seamless technology integration and user satisfaction.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Technology Specialist Program Admin
Norfolk State University
Norfolk, VA
05.2010 - Current
- Responsible for providing information technology support to the School of Social Work department’s 30 faculty members, 5 staff members, and over 500 students.
- Providing hardware and software support to the university clients using setup in Active Directory, network troubleshooting, and installations.
- Escalated issues using incident management system with detailed updates to facilitate resolution.
- Providing end-user training on Windows and Mac technology use and equipment maintenance.
- Facilitated seamless use of Video Teleconferencing classrooms for faculty and students.
- Organized and maintained tracking system ensuring efficient asset management processes.
- Regularly updated department website content to reflect a continued, accurate faculty and staff outlook, and overview on the site.
- Configured and tested equipment for operational readiness. Managed user access, ensuring secure and efficient system utilization. Executed data management tasks and maintained system backups to safeguard information.
- Oversaw deployment and updates of virus protection tools for end-user systems.
Information Technology Specialist
Norfolk State University
Norfolk, VA
04.2005 - 05.2010
- Delivered technical assistance for IT software & hardware to faculty, staff, students through Office of Information Technology.
- Monitored hardware and software performance on the NSU network, and executed necessary network patches.
- Troubleshot and resolved user issues, and escalated them as needed for further investigation and resolution to other IT specialists when necessary.
- Developed and implemented workstation images for different hardware platforms; familiar with Ghost Cast imaging system, remote installation services (RIS), Sysprep, Print Manager Plus (PMP), and Windows Active Directory.
- Provided guidance and instruction to less-experienced personnel and other IT support groups.
- Responsible for the timely opening and closing of the computer labs.
- Admitting authorized users, and denying access to others.
Lab Support Technician
Norfolk State University
Norfolk, VA
03.2004 - 03.2005
- Collaborated with IT teams to troubleshoot and resolve hardware and software issues in the academic labs environment.
- Performed new computer installation, hardware replacements as required, and software updates.
- Monitored students' lab utilization and compliance.
- Provided students with guidance on the use of computers and relevant software applications.
Education
Bachelor of Science - Electronic Engineering Technology
Norfolk State University
Norfolk, VAAssociates - Business Administration
Three Rivers Community College
Popular Bluff, MissouriSkills
- Microsoft Office Suites
- Excel
- Word
- PowerPoint
- MS Outlook
- MS SharePoint
- Microsoft 365
- Windows 8
- Windows 7
- Windows 2000
- Windows XP
- Windows Vista
- Windows 10
- Windows 11
- TCP/IP
- Networking protocol
- Sysprep imaging technology
- NT workstation
- SQL Database
- Active Directory
- Track It: Incident Management System
- IT Asset Management
- C
- Technical support experience
- Technical support
Certification
- A+
- Network+
- CCNA1
- CCNA2
References
Available upon request
Timeline
Technology Specialist Program Admin
Norfolk State University
05.2010 - Current
Information Technology Specialist
Norfolk State University
04.2005 - 05.2010
Lab Support Technician
Norfolk State University
03.2004 - 03.2005
Bachelor of Science - Electronic Engineering Technology
Norfolk State University
Associates - Business Administration
Three Rivers Community College
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