Tamara D Thomas
Las Vegas,NV
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
User Technology Specialist
Police Department Headquarters
Phoenix, Arizona
10.2022 - 12.2022
- User Technology Specialist Planning and deployment
- Excellent understanding of Ethernet, TCP/IP routing, Network packet analysis tools use and configuration
- Responsible for preparing, imaging, deployment Computers, SCCM administration and computer equipment
- Managing inventory and records of equipment For the city of Phoenix
- Service all police departments throughout the city.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Collaborated with team members to provide timely resolution of AV issues or obstacles and achieve smooth presentations.
- Logged updates on support tickets to communicate status to users and managers.
- Oversaw logistical requirements for projects.
- Coordinated inventory supplies and equipment to maximize team productivity.
IT Analyst
Olezka Global Inc
Las Vegas, NV
05.2022 - 10.2022
- Served as the central escalation point for all IT related issues
- Provided base-level IT support
- Monitored organization’s networks for security breaches and investigated violations
- Scanned sites for malware and security risks on a regular basis, IT build
- Resolved alert contact client when receive the alert
- System administrative experience
- Analyzed and reported risk level for the business, reviewed and updated internal risk management framework
- Assessed financial and business documents
- Reported and monitored to make sure there is no risk will have effect on the framework
- Maintain and review information security documents, compliance within the Cybersecurity management
- Assist in the development of information system categories using appropriate standards and NIST guidance.
- Assisted in troubleshooting network, cyber-security and non-standard software and hardware related issues.
- Participated in internal audits regarding quality management system.
- Investigated system issues and implemented resolutions to reduce downtime.
- Reviewed technical work of consultants and third-party support providers.
- Planned computer systems using information engineering and structured analysis.
- Administered and maintained anti-virus and anti-malware software on end-user computing devices.
- Monitored employee tasks to gauge business functions and inefficiencies.
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
IT Support Specialist
Love And Help Foundation
Las Vegas , NV
02.2015 - 10.2020
- IT Analysis
- Network/Equipment fault diagnosis, reporting, tracking, and keeping customers updated during the process
- Prioritized and managed many open queries from the customer care and other departments
- Spearheading the efforts for change management projects of the client’s configurations of FortiGate firewalls, Cisco router & switches and ensuring smooth functioning of day to day operations of systems
- Troubleshooting & providing Technical Support for projects through change management process
- Carrying out troubleshooting firewall policies and rule bases for security devices and resolving connectivity issues
- Requirements including; Private APNs, Public Static IPs, LANIP alignment with Smile IPs, Outdoor Installations
- Contact for support and manage tickers for service desk Support
- Windows 10 support
- Remotely resolve reported issues
- Provide documentation used for support
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
- Troubleshot complex multi-vendor network service provider issues.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Answered questions and provided information to customers about new software or hardware.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Managed backup and recovery of data assets to safeguard system availability.
- Delivered onsite technical support for 10 employees.
- Monitored systems in operation and quickly troubleshot errors.
- Used ticketing systems to manage and process support actions and requests.
- Submitted service tickets for equipment maintenance requests.
Education
Bachelor’s degree - DeVry university Project management
High school diploma - undefined
2015
Skills
- Networking and System Administration
- The internet of Things (IOT)
- Microsoft 365
- Computer Hardware Knowledge
- Computer Software Knowledge
- Internet Applications
- Manageengine
- Service now
- Microsoft office suites
- Microsoft Visio
- Microsoft project
- Firewall
- Auvik
- TCP/IP
- Networks
- Troubleshooting
- Data Privacy
- Operating system
- Technical Support
- Network Administration
- Logging Support Tickets
Certification
- NSE 1
- NSE 2
- NSE 3
- Auvik
- CISSP (certified information systems security) CCSP (certified cloud security professional) Risk Management Framework
Timeline
User Technology Specialist
Police Department Headquarters
10.2022 - 12.2022
IT Analyst
Olezka Global Inc
05.2022 - 10.2022
IT Support Specialist
Love And Help Foundation
02.2015 - 10.2020
Bachelor’s degree - DeVry university Project management
High school diploma - undefined
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