Jeff Velazquez
Victorville,CA
Summary
Dynamic professional with a proven track record at SDI Solutions, excelling in customer engagement and relationship building. Adept at boosting sales through active listening and tailored solutions, while implementing efficient processes as a Shipping and Receiving Manager. Committed to enhancing client satisfaction and fostering loyalty through exceptional service and strategic communication.
Overview
10
10
years of professional experience
Work History
Comercial Cleaners
SDI Solutions
04.2024 - 04.2025
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Shipping and Receiving Manager
JKF And Associates
05.2015 - 11.2016
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
- Pulled, verified, and packaged items for shipment.
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
- Created effective communication channels between warehouse staff, management, and customers to address concerns promptly and maintain smooth operations.
- Enhanced shipping efficiency by implementing streamlined processes and procedures.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Conducted regular audits of shipping and receiving processes, identifying areas for improvement and implementing corrective actions.
- Improved order processing speed by introducing barcode scanning technology into the workflow process.
- Streamlined receiving operations for faster turnaround times and improved customer satisfaction.
Security Officer
Global Network Insurance & Financial Services
02.2017 - 12.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Education
Bell High
Bell Ca 06.2014
Skills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Customer engagement
- Active listening
- Client service
Accomplishments
I accomplished so much and all my jobs hard-working always willing to do anything that I set my mind to very hard worker.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Comercial Cleaners
SDI Solutions
04.2024 - 04.2025
Security Officer
Global Network Insurance & Financial Services
02.2017 - 12.2023
Shipping and Receiving Manager
JKF And Associates
05.2015 - 11.2016
Bell High
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