Summary
Overview
Work History
Education
Skills
Timeline
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Jeffca Escarmant

Winter Haven,FL

Summary

Dynamic professional with extensive experience at Medline, excelling in time management and customer service. Proven track record in training new hires and enhancing productivity while maintaining safety standards. Skilled in records management and patient scheduling, consistently delivering exceptional support and fostering positive client relationships.

Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.

Overview

10
10
years of professional experience

Work History

Warehouse Assistant/Receptionist

Medline
01.2022 - Current
  • Loaded and unloaded delivery trucks promptly for further distribution.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Packaged and shipped orders accurately to promote safe and quick delivery to customers.
  • Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
  • Trained new hires on warehouse equipment usage improving their productivity contributing towards the company goals.
  • Proactively identified damaged or defective items before shipping, minimizing potential customer dissatisfaction and the need for returns.

Receptionist/Health Care Aide

Visiting Angels Living Assistance Services
02.2020 - 12.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

Customer Service Representative

TTEC (Telehealth)- Healthcare Solutions
02.2015 - 11.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Completed appeals of denied claims on patient bills.
  • Monitored accounts receivable aging reports, identifying trends and proactively addressing potential collection issues.

Education

Human Resources Management

Polk State College
Winter Haven, FL
05-2026

Skills

  • Time management
  • Attention to detail
  • Customer service
  • Team collaboration
  • Patient registration
  • Records management

Timeline

Warehouse Assistant/Receptionist

Medline
01.2022 - Current

Receptionist/Health Care Aide

Visiting Angels Living Assistance Services
02.2020 - 12.2021

Customer Service Representative

TTEC (Telehealth)- Healthcare Solutions
02.2015 - 11.2020

Human Resources Management

Polk State College

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Jeffca Escarmant