Jeffe Roney
CDS
Whitmore,CA
50
years of professional experience
Dynamic professional with proven expertise in customer engagement and brand enhancement. Skilled in communication and problem-solving, consistently fostering positive customer experiences and driving brand visibility.
Work History
Product Sampler
3 Years 10 Months- Conducted product sampling events to engage customers and enhance brand awareness.
- Demonstrated effective communication skills to educate consumers about product features.
Deli Manager
20 Years 8 Months- Managed daily deli operations, ensuring compliance with health and safety regulations.
- Trained staff on food preparation techniques and customer service standards.
- Oversaw inventory management, reducing waste through effective stock rotation practices.
- Developed and implemented promotional strategies to increase deli sales and customer engagement.
- Collaborated with suppliers to negotiate pricing and ensure quality of products offered.
- Streamlined workflow processes, enhancing efficiency in product preparation and service delivery.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Increased deli sales by implementing innovative merchandising and promotional strategies.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
Owner/Operator
27 Years 8 Months- Managed daily operations to ensure seamless service delivery and customer satisfaction.
- Developed and implemented strategic marketing initiatives to enhance brand visibility.
- Oversaw financial planning, budgeting, and resource allocation for sustainable growth.
- Cultivated relationships with suppliers to optimize inventory management and reduce costs.
- Managed day-to-day business operations.
Technical Support Representative
2 Years 11 Months- Resolved technical issues for customers using KitchenAid appliances, enhancing user satisfaction and product reliability.
- Provided troubleshooting support via phone, email, and chat channels to assist diverse customer inquiries efficiently.
- Documented customer interactions and solutions in CRM system, ensuring accurate records for future reference.
- Collaborated with repair technicians to escalate complex issues, improving resolution time and service quality.
Education
GED
Skills
Brand awareness
Product demonstration
Sample preparation
Strong interpersonal skills
Teamwork
Customer service
Problem-solving
Time management
Reliability
Excellent communication
Organizational skills
Inspection and testing reports
Documentation and recordkeeping
Item sorting
Visual inspection
Self motivation
Measurement techniques
Product knowledge
Quality control
Inventory management
Timeline
Product Sampler
CDS
10.2022 - CurrentRead More
Deli Manager
Speers Market
01.2002 - 09.2022Read More
Owner/Operator
Coastal Vistas
04.1990 - 12.2017Read More
Technical Support Representative
Kitchenaid Repair Center
02.1977 - 01.1980Read More
Silver Creek High
GED
Read More