Jeffeny Gutierrez
New York
Summary
Results-oriented leader with experience in team management and customer service. Enhanced operational efficiency and customer satisfaction through effective decision-making and safety compliance. Fostered a positive workplace culture while mentoring staff and optimizing time management.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Facility Manager
Big Apple Meat Market
06.2021 - 01.2026
- Evaluated facility operations and personnel to ensure compliance with safety and health regulations.
- Managed security and access control by overseeing surveillance camera for facility safety and security.
- Oversaw surveillance camera systems to enhance facility safety and security.
- Monitored sanitation, safety, and health code compliance across production and retail areas.
Assistant Manager
Big Apple Meat Market
10.2020 - 01.2026
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels and address discrepancies, supporting accurate forecasting of future needs.
- Enforced company policies consistently while handling disciplinary actions with fairness and respect.
- Coordinated with vendors to ensure timely product delivery and resolve supply chain issues, enhancing operational efficiency.
- Ensured compliance with health and safety regulations, maintaining a safe environment for staff and customers.
- Enforced food safety, cleanliness, and compliance practices across backroom and sales floor operations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Front End Cashier
Big Apple Meat Market
10.2020 - 06.2022
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Trained new cashiers on best practices, facilitating their proficiency and contributing to team efficiency.
- Resolved customer complaints with empathy and professionalism, restoring customer confidence.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
- Acquired skills for multiple roles through hands-on experience in diverse tasks. and provided backup at key times.
- Collaborated with floor team to enhance customer engagement and service efficiency. and managers to meet a wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Hempstead High School
Hempstead, NYSkills
- Retail management
- Safety compliance
- Policy enforcement
- Quality control
- Team management
- Project delegation
- Task delegation
- Problem-solving
- Time management
- Multitasking and organization
- Strategic thinking
- Reporting and documenting
- Written communication
- Orientation and training
- Customer satisfaction
- Computer skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Facility Manager
Big Apple Meat Market
06.2021 - 01.2026
Assistant Manager
Big Apple Meat Market
10.2020 - 01.2026
Front End Cashier
Big Apple Meat Market
10.2020 - 06.2022
High School Diploma -
Hempstead High School