Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jefferey Hunter

Missouri City,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Corporate Event Industry. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Qualified Advanced Technical Support Specialist with 12+ years of helpdesk and customer service experience. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Brand Ambassador/ Brand Experience Manager

AT&T
01.2020 - 09.2023
  • Served as public face for AT&T Discovery District, managing visitor & employee experience at Corporate HQ.
  • Responsibilities included creating new projects, sponsorships, private buyouts & public-facing events focusing on culture/community/sports.
  • Served as liaison between clients and event organizers to ensure smooth coordination of all marketing initiatives.
  • Provided valuable feedback to clients regarding consumer reactions, preferences, and suggestions for improvements based on firsthand experience promoting their products.
  • Maximized brand exposure with Executive, local and regional businesses by providing 500+ professional guided tours of all public and private spaces for event activations.

Specialist, Network Support

AT&T
07.2013 - 01.2020
  • Responsible for software development project activities including drafting Methods & procedures, reviewing and approval of proposed tech system designs. Provided leadership in preparing detailed plans and schedules.
  • Managed receipt, ingestion and distribution of VOD catalog & databases for AT&T's U-Verse cable platform in addition to AT&T's OTT VOD apps (DirecTV, DTVE, AT&T TV & DirecTV Stream).
  • Microsoft Mediaroom certified; SQL 2008/2012 experience.
  • Created bridge between Network Ops & Back Office, allowing a real-time path to trouble resolution amongst AT&T's suite of services (VOIP/HSI/TV). Identified and spearheaded fix of FTTP bonded pair VOD, saving company 150k in unnecessary truck rolls.

Premise Technician

AT&T
05.2012 - 06.2013
  • Field responsibilities included cable wiring, signal testing, home installation/repair & overall maintenance of U-Verse services (HSI/VOIP/IPTV, IP DSL).
  • Managed Networking, POTS transfers & Static IP configuration for small to medium businesses.
  • Team Lead; 11/13 Month 5 Star award recipient.

Technical Support Specialist

AT&T
02.2009 - 05.2012
  • Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
  • Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
  • Managed high-volume ticket queues while maintaining exceptional levels of customer service and satisfaction.
  • Served as Lead Desk Supervisor, facilitating escalations & callbacks for incomplete DSL registrations & Home Network configurations.
  • 2010 Service Excellence Award recipient

Education

Bachelor of Science - Management Information Systems

Sam Houston State University
Huntsville, TX
2026

High School Diploma -

Hightower High School
Missouri City, TX
05.2002

Skills

    • Marketing
    • Customer Relations
    • Campaign Management
    • Customer Engagement
    • Brand Awareness
    • Social Media Management
      • Performance Improvement
      • Root Cause Analysis
      • Resource Allocation
      • Quality Assurance
      • Technical Troubleshooting
      • Remote Diagnostics

Certification

Microsoft MediaRoom

Timeline

Brand Ambassador/ Brand Experience Manager

AT&T
01.2020 - 09.2023

Specialist, Network Support

AT&T
07.2013 - 01.2020

Premise Technician

AT&T
05.2012 - 06.2013

Technical Support Specialist

AT&T
02.2009 - 05.2012

Bachelor of Science - Management Information Systems

Sam Houston State University

High School Diploma -

Hightower High School

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Jefferey Hunter