Jefferson Kemoue
PLAINFIELD,IL
Summary
Dynamic and results-oriented professional with extensive experience at Costco, adept in workflow optimization and team collaboration. Excelled in enhancing pharmacy operations, achieving near-perfect inventory accuracy, and fostering customer loyalty through effective communication. Skilled in operating warehouse machinery and maintaining confidentiality in line with HIPAA standards. Driven to provide elite customer satisfaction and improve working environment. My background in STEM allows me to think critically and analytically when solving problems, often resulting in exceptional quality of work
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Costco
05.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Filled prescription orders by removing drugs from shelves and appropriately packaging them for customer pick up
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Handled check-ins for immunizations
- attended meetings where we discussed how to improve work efficiency
- Responded to audits of the pharmacy documentation/record keeping protocols
Cashier
Costco
08.2021 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- I would neatly assemble members purchases into boxes.
- Help with counting inventory twice a year
- Would go to other departments such as food court, bakery, member service, night stocking and janitorial duties on a frequent base.
- Often went outside to push carts and help keep the parking lot clean
Warehouse Worker
Costco
06.2020 - 03.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 40 pounds.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Ensured compliance with health and safety regulations, conducting regular training sessions for new and existing staff.
- Achieved near-perfect inventory accuracy through diligent cycle counting and discrepancy resolution.
- Improved safety standards, conducted regular checks and maintenance of warehouse equipment.
- Reduced waste, implementing recycling procedures for packaging materials.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assembled pallets and crates for secure transportation of materials.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated on conveyor belts and Powered Industrial Trucks (PIT).
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Drove pallet jacks and other equipment to move materials.
- Moved furniture and boxes using utility dolly and truck ramp.
Front End Clerk
Jewel Osco
06.2019 - 08.2019
- Kept front end areas clean and organized for professional appeal to customers.
- Managed customer concerns and responded to questions concerning products or services.
- Accepted payments, returned change and issued receipts.
- Maintained current understanding of promotional ads and seasonal offerings.
- Exceeded customer expectations with friendly greetings, attentive problem-solving skills, and prompt service.
- Supported other departments when necessary to maintain smooth store operations during peak hours or staff absences.
- Contributed ideas for process improvements during team meetings that resulted in better workflow efficiency across the front end department.
- Maintained cleanliness and organization of the front end area, ensuring a welcoming environment for shoppers.
- Adhered to safety protocols while performing duties such as handling heavy merchandise or using equipment like ladder carts.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Pushed carts into cart corrals and aided in loading up people's items into their car
Education
Associate of Science - Biomedical Engineering
Joliet Junior College
Joliet12.2023
High School Diploma -
Plainfield North High School
Plainfield05.2020
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Insurance Billing
- Answering customer questions
- Processing payments
- Stocking shelves
- Quick Learner
- Effective communicator
- Learned how to do CPR
- Operating on different warehouse machinary
Accomplishments
Became a certified Pharmacy technician
I made state for my High School DECA club
I competed in state for track and field
Certification
Certified Pharmacy technician
Seal of Biliteracy in Spanish
Hobbies include playing soccer, basketball and swimming. I LOVE anime and horror movies
Played soccer all my life
Languages
French
Native or Bilingual
Timeline
Pharmacy Technician
Costco
05.2022 - Current
Cashier
Costco
08.2021 - 05.2022
Warehouse Worker
Costco
06.2020 - 03.2021
Front End Clerk
Jewel Osco
06.2019 - 08.2019
Associate of Science - Biomedical Engineering
Joliet Junior College
High School Diploma -
Plainfield North High School