Jefferson Michel
Brentwood
Summary
Dedicated Front Desk Associate with a strong focus on guest relations and problem-solving. Proven ability to enhance guest satisfaction through efficient check-in and check-out processes.
Overview
2
2
years of professional experience
Work History
Guest Service Agent /Front Desk Night Auditor
The Northport Hotel
Northport, NY
11.2024 - Current
- Greeted and assisted guests, ensuring exceptional customer service throughout their stay.
- Managed check-in and check-out processes efficiently, enhancing guest satisfaction.
- Handled reservations and inquiries using hotel management software to streamline operations.
- Coordinated with housekeeping to ensure timely room availability and cleanliness standards.
- Maintained accurate records of guest interactions, contributing to improved communication among staff.
Assistant Head Instructor
Mathnasium Learning Center
Huntington, NY
09.2024 - Current
- Developed and implemented personalized learning plans for diverse student needs.
- Collaborated with instructors to enhance curriculum effectiveness and student engagement.
- Trained and mentored new staff on educational tools and teaching methods.
- Managed scheduling and resource allocation to optimize operational efficiency.
- Conducted assessments to monitor student progress and adjust instructional strategies accordingly.
- Analyzed performance data to identify areas for improvement in teaching practices.
Education
Bachelor of Science - Mechanical Engineering
University of North Dakota
Grand Forks, ND12-2027
Skills
- Time management
- Problem-solving skills
- Listening skills
- Guest relations
- Scheduling
- Credit card handling
- Office administration
Timeline
Guest Service Agent /Front Desk Night Auditor
The Northport Hotel
11.2024 - Current
Assistant Head Instructor
Mathnasium Learning Center
09.2024 - Current
Bachelor of Science - Mechanical Engineering
University of North Dakota