Abigail Wright
Hanamaulu,HI
Summary
Proven Guest Service Agent at Marriott Vacation Worldwide - Kauai Lagoons, adept in resolving billing disputes and enhancing guest satisfaction. Demonstrated expertise in guest communication and handling cash transactions, fostering loyalty among repeat customers. Skilled in supporting team members, ensuring operational efficiency during peak times.
Overview
19
19
years of professional experience
Work History
Guest Service Agent/Front Desk Night Auditor
Marriott Vacation Worldwide - Kauai Lagoons
11.2005 - Current
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
Education
Associate of Science - Accounting
University of Hawaii - Kauai Community College
Lihue, HIHigh School Diploma -
Kauai High School
Lihue, HISkills
- Guest communication
- Listening Skills
- Writing and verbal communication
- Check-in and Check-out Procedures
Timeline
Guest Service Agent/Front Desk Night Auditor
Marriott Vacation Worldwide - Kauai Lagoons
11.2005 - Current
Associate of Science - Accounting
University of Hawaii - Kauai Community College
High School Diploma -
Kauai High School
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