Summary
Overview
Work History
Education
Skills
Software
Work Availability
Quote
Timeline
BusinessAnalyst

Corrina Foggia

Generalist - Multiple Areas
Mishawaka,IN

Summary

Detail-oriented customer service professional bringing demonstrated success in transforming challenges into customer satisfaction. Over 20 years of guest service experience in hospitality industry.

Overview

11
11
years of professional experience
9
9
years of post-secondary education

Work History

Guest Service Agent/Night Auditor/Room Assignments

Caesars Entertainment
Las Vegas, NV
08.2011 - 09.2021
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Oversaw fast-paced front desk operations (3,460 rooms) and guests' needs at busy facility.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.

Operations Advisor

DriveTime Car Dealership
Las Vegas, NV
09.2013 - 08.2014
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • General ledgers.
  • Brought our locations deal scores up from 75% to 100% being best in our country by double-checking accuracy of contract forms and organized them to corporate standard.
  • Submitted all required documents to Department of Motor Vehicles.

Education

Bachelors - Kinesiology

University of Nevada Las Vegas
08.2007 - 05.2010

Associates - Science

Mott Community College
08.2003 - 05.2006

High School Diploma - undefined

Carman Ainsworth High School
09.1999 - 05.2003

Skills

    Guest Services Agent training

Guest communication

Guest complaint resolution

Reservations management

Inventory oversight

Hospitality service expertise

Time management

Account balancing

Maintenance reports

Detail-oriented

Software

LMS

Operating Systems

Office Suites

Spreadsheets

Presentation Software

Showcase

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Operations Advisor

DriveTime Car Dealership
09.2013 - 08.2014

Guest Service Agent/Night Auditor/Room Assignments

Caesars Entertainment
08.2011 - 09.2021

Bachelors - Kinesiology

University of Nevada Las Vegas
08.2007 - 05.2010

Associates - Science

Mott Community College
08.2003 - 05.2006

High School Diploma - undefined

Carman Ainsworth High School
09.1999 - 05.2003
Corrina FoggiaGeneralist - Multiple Areas