LMS
Corrina Foggia
Generalist - Multiple Areas
Mishawaka,IN
Summary
Detail-oriented customer service professional bringing demonstrated success in transforming challenges into customer satisfaction. Over 20 years of guest service experience in hospitality industry.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
Work History
Guest Service Agent/Night Auditor/Room Assignments
Caesars Entertainment
Las Vegas, NV
08.2011 - 09.2021
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Oversaw fast-paced front desk operations (3,460 rooms) and guests' needs at busy facility.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
Operations Advisor
DriveTime Car Dealership
Las Vegas, NV
09.2013 - 08.2014
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- General ledgers.
- Brought our locations deal scores up from 75% to 100% being best in our country by double-checking accuracy of contract forms and organized them to corporate standard.
- Submitted all required documents to Department of Motor Vehicles.
Education
Bachelors - Kinesiology
University of Nevada Las Vegas
08.2007 - 05.2010
Associates - Science
Mott Community College
08.2003 - 05.2006
High School Diploma - undefined
Carman Ainsworth High School
09.1999 - 05.2003
Skills
Guest Services Agent training
Software
Operating Systems
Office Suites
Spreadsheets
Presentation Software
Showcase
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Operations Advisor
DriveTime Car Dealership
09.2013 - 08.2014
Guest Service Agent/Night Auditor/Room Assignments
Caesars Entertainment
08.2011 - 09.2021
Bachelors - Kinesiology
University of Nevada Las Vegas
08.2007 - 05.2010
Associates - Science
Mott Community College
08.2003 - 05.2006
High School Diploma - undefined
Carman Ainsworth High School
09.1999 - 05.2003
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