Jefferson Ofeimu
AT&T
Austell,GA
2027
years of professional experience
Motivated Management Information Systems student with a concentration in cybersecurity seeking an entry level IT Support Desk position. Experienced in providing reliable technical assistance to students and faculty in academic environments resolving hardware software and account related issues. Demonstrates strong ability to troubleshoot Windows and macOS systems manage user accounts address connectivity problems and explain technical information in a clear and patient manner. Recognized for professionalism attention to detail and a strong interest in building a long term career in information technology and cybersecurity.
Work History
IT Support Academic
2 Years 4 Months- Delivered Tier 1 technical support to students and faculty, ensuring timely resolution of technical issues. Assisted with password resets and user account access.
- Self motivated, with a strong sense of personal responsibility.
- Worked effectively in fast paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day to day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Assisted with day to day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Faculty IT Support MIS
- Supported classroom technology and learning platforms for faculty and students. Assisted users with Microsoft Office applications system setup and hardware peripherals. Helped troubleshoot common technical issues while explaining IT concepts in an easy to understand way.
- Self motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Sales Associate
1 Year 7 Months- Assessed customer needs to recommend wireless plans, devices, and accessory solutions.
- Demonstrated product features to support informed purchase decisions.
- Processed sales transactions accurately using point of sale systems.
- Resolved billing and account questions with clear, professional communication.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high stress situations.
Education
BBA - Management Information Systems with a concentration in Cybersecurity
Skills
Operating Systems: Windows 10 and 11 macOS
IT Support: Tier 1 help desk support ticketing systems user account assistance
Networking: TCP IP DNS DHCP Wi Fi and VPN fundamentals
Software: Microsoft 365 Outlook Teams Word and Excel
Security: Password management access control and cybersecurity fundamentals
Soft Skills: Customer service communication documentation problem solving
Multitasking
Critical thinking
Computer skills
Organizational skills
Decision-making
Problem resolution
Verbal communication
Active listening
Personal Information
Title: IT Support Desk | Help Desk Technician
Timeline
Sales Associate
AT&T
09.2024 - 04.2026Read More
IT Support Academic
University of West Georgia
02.2022 - 06.2024Read More
Faculty IT Support MIS
University of West Georgia
Read More
University of West Georgia
BBA from Management Information Systems with a concentration in Cybersecurity
Read More