Jefferson Smith
Marietta,GA
Summary
Hardworking and punctual professional works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
27
27
years of professional experience
Work History
Warehouse/ Order Puller, Packer, Load, Unload
Wyrd Miniatures
Marietta , GA
10.2024 - Current
- Ensured that all materials were safely stored away from hazardous areas.
- Reported any damaged or missing items to supervisor immediately.
- Assisted other personnel in loading, unloading incoming, outgoing shipments.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Maintained a clean work area by sweeping, mopping, dusting, and organizing supplies.
- Organized and stocked warehouse shelves with inventory.
- Read orders to verify attributes and quantities of merchandise.
- Packaged items with appropriate materials to prevent damage during shipping.
- Fulfilled orders quickly to accomplish challenging daily objectives.
Maintenance, Front Desk, Clerk
Baymont i
Marietta , GA
05.2016 - 05.2023
- Processed payments, issued bills and kept drawers accurate to meet financial targets.
- Organized files for easy retrieval when needed by management staff members.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Investigated and independently resolved customer complaints to boost satisfaction.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
- Wrote and maintained incident reports, daily activity logs, and other documents as requested by management.
- Performed end-of-day closing duties such as balancing cash drawer, counting inventory items.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Processed credit card, cash, and other forms of payment for guest accounts.
- Provided directions to nearby restaurants or other establishments as requested by guests.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Verified identification for security purposes prior to issuing room keys.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Assisted guests at check-in, providing information on various services within hotel.
- Assisted in resolving customer complaints and inquiries in a timely manner.
Customer Service Representative
Comcast
Marietta, Georgia
12.2010 - 10.2017
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Led on- and off-site customer support teams across multiple time zones.
- Updated system with order specifics and customer details, preferences, and billing information.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Supported sales team members to drive growth and development.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Prioritized and organized tasks to efficiently accomplish service goals.
Customer Service Representative
ALL Connect Systems
Marietta , GA
12.2007 - 12.2016
- Led on- and off-site customer support teams across multiple time zones.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Prioritized and organized tasks to efficiently accomplish service goals.
Machine Operator Assembler
Carrier Corporation
Stone Mountain, Georgia
12.1997 - 12.2003
- Loaded materials into production machinery according to instructions.
- Calibrated machine settings to ensure precise operation and tolerances were met.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Laid out and drilled, tapped or cut parts for assembly.
- Operated drill presses, milling machines, rivet and hardware presses safely and correctly.
- Inspected parts for defects using precision measuring instruments.
- Positioned or aligned components for assembly, manually or using hoists.
- Cleaned working areas regularly to maintain a safe environment.
- Set up and operated drill presses to drill and tap holes into parts for assembly.
- Ensured safety regulations were followed at all times while operating machinery.
- Removed rough spots and smooth surfaces to fit, trim or clean parts.
- Performed necessary quality checks on finished products before shipment.
- Completed day-to-day duties accurately and efficiently.
Education
Some College (No Degree) - A / P Mechanic, Pilots License
Spartan School of Aeronautics
Tulsa, OKSkills
- customer service agent Packaging and labeling
- Loading and unloading
- Inbound outbound call center
- Machine operator
- Hospitality experience
- Maintenance
- Inside sales
- Inventory specialist
Timeline
Warehouse/ Order Puller, Packer, Load, Unload
Wyrd Miniatures
10.2024 - Current
Maintenance, Front Desk, Clerk
Baymont i
05.2016 - 05.2023
Customer Service Representative
Comcast
12.2010 - 10.2017
Customer Service Representative
ALL Connect Systems
12.2007 - 12.2016
Machine Operator Assembler
Carrier Corporation
12.1997 - 12.2003
Some College (No Degree) - A / P Mechanic, Pilots License
Spartan School of Aeronautics